New Member
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5 Messages
Incorrect regional sports channels for my location
Recently switched from DirecTV satellite to DirecTV Stream. The first week, the regional sports channels were correct (Bally Sports Southwest & Bally Sports Oklahoma) for my zip code. Now my regional sports channels have changed to Bally Sports New Orleans & Bally Sports New Orleans Extra. I have not changed my billing address, or traveled recently. The incorrect channels show up with any device that I log into (DirecTV Stream box, mobile phone, web browser).
How can I get the correct regional sports channels for my location?
lou_do
ACE - New Member
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651 Messages
3 years ago
Go to this page and under "Regional Sports and Local", enter your zip code and see what you are supposed to get. When I switched from DirecTV satellite to Stream I lost some of my local sports that I was supposed top get, and got with satellite, in the same zip code.
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AngryDBA
New Member
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5 Messages
3 years ago
Yeah, I've done that. Unfortunately, I'm not getting what's shown for my zip code.
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
Are you getting the correct local channels for your billing zip code? If not, it appears that your IP address may be changing from your ISP.
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AngryDBA
New Member
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5 Messages
3 years ago
Yes, I'm getting the correct local channels. Just not the correct regional sports channels.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hello u/AngryDBA! Our customer satisfaction is really important, mostly if you're trying to enjoy your favorite games. Please follow the next steps to troubleshoot common problems with you Regional Sports Channels https://www.directv.com/support/stream/article/KM1228303/.
If you want to know more information about these steps please contact us via PM/DM on Social Media, and we'll gladly continue this interaction with you. Thank you for choosing DIRECTV STREAM. Andres, DIRECTV Community Specialist
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