New Member
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4 Messages
Intermittant loss of sound
When using the various Roku devices and Directv Stream I will have episodes where the sound will disappear for 1-2 seconds, 2 or 3 times. Unplugging the device for a minute solves the problem, but it will recur. This is becoming very annoying. I see notes from a year ago about this.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.9K Messages
2 years ago
Hi @alb81044, we want to work on a fix together.
If you're using the DIRECTV STREAM app on ROKU, please go here to find out some tips to troubleshoot your streaming device. Let us know how it goes.
Laura, DIRECTV Community Specialist
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Accepted Solution
DIRECTVhelp
Community Support
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254.9K Messages
2 years ago
@alb81044 thank you for letting us know this. Remember we are here to help you out at anytime if further assistance is needed.
Monica, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.3K Messages
2 years ago
What model - Ultra? I have not experienced the issue with the 4K stick or Roku 3 or 4. Been reports of the Ultra model having some sound issues. Seems to be hit or miss. Is your audio Dolby or Stereo? Have you tried testing different settings?
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alb81044
New Member
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4 Messages
2 years ago
Main TV is a Roku StreamBar. 2nd TV is a Roku Streaming Stick It is hit or miss. I believe the audio is Stereo with the stick and Dolby with the Streambar. Has not been happening when I use the Roku with Peacock streaming.
Thanks for the reply.
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TroyClark
New Member
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18 Messages
2 years ago
Nope, the sound cuts out every 45 seconds or so . For a couple seconds.
Get this fixed direct TV...
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alb81044
New Member
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4 Messages
2 years ago
Went through all of the reset steps. I am watching and so far seems to have stoped the issue. Will keep you posted.
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fixtheaudioproblem
New Member
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6 Messages
2 years ago
CNBC always has audio issues, the volume goes up or down, or audio is garbled, moving up a channel and down back to the channel corrects the issue. similar to the audio problem with the early service when the issue was with commercial breaks.
Service must acknowledge the problem which ATT never has, before it will be fixed.
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fixtheaudioproblem
New Member
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6 Messages
2 years ago
instead of customers trying to solve the issue for themselves, why not have DIRECTV Staff work with ROKU, first by acknowledging the problem, and then analyzing the issue and developing a fix for all
this individual user approach is like ... into the wind
ALTERNATIVES: Any recommendations from the community for better streaming services that don't have the frequent audio issues?
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alb81044
New Member
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4 Messages
2 years ago
Update on audio issue. Since I did the reset steps problem has not returned.
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