Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

A

New Member

 • 

4 Messages

Mon, Sep 26, 2022 7:23 PM

Intermittant loss of sound

When using the various Roku devices and Directv Stream I will have episodes where the sound will disappear for 1-2 seconds, 2 or 3 times.  Unplugging the device for a minute solves the problem, but it will recur.  This is becoming very annoying.  I see notes from a year ago about this.

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

 • 

16.8K Messages

2 months ago

Hi @alb81044, we want to work on a fix together. 
 

If you're using the DIRECTV STREAM app on ROKU, please go here to find out some tips to troubleshoot your streaming device. Let us know how it goes. 
 

Laura, DIRECTV Community Specialist

Accepted Solution

DIRECTVhelp

Community Support

 • 

16.8K Messages

2 months ago

@alb81044 thank you for letting us know this. Remember we are here to help you out at anytime if further assistance is needed.


Monica, DIRECTV Community Specialist

bcbsncjlj

ACE - Expert

 • 

3.3K Messages

2 months ago

What model - Ultra? I have not experienced the issue with the 4K stick or Roku 3 or 4. Been reports of the Ultra model having some sound issues. Seems to be hit or miss. Is your audio Dolby or Stereo? Have you tried testing different settings?

New Member

 • 

4 Messages

2 months ago

Main TV is a Roku StreamBar.  2nd TV is a Roku Streaming Stick  It is hit or miss.  I believe the audio is Stereo with the stick and Dolby with the Streambar.  Has not been happening when I use the Roku with Peacock streaming.

Thanks for the reply.

TroyClark

New Member

 • 

17 Messages

2 months ago

Nope, the sound cuts out every 45 seconds or so . For a couple seconds.

Get this fixed direct TV...  

New Member

 • 

4 Messages

2 months ago

Went through all of the reset steps.  I am watching and so far seems to have stoped the issue.  Will keep you posted.

New Member

 • 

5 Messages

1 month ago

CNBC always has audio issues, the volume goes up or down, or audio is garbled, moving up a channel and down back to the channel corrects the issue.  similar to the audio problem with the early service when the issue was with commercial breaks.

Service must acknowledge the problem which ATT never has, before it will be fixed.  

New Member

 • 

5 Messages

1 month ago

instead  of customers trying to solve the issue for themselves, why not have DIRECTV Staff work with ROKU, first by acknowledging the problem, and then analyzing the issue and developing a fix for all

this individual user approach is like ... into the wind

ALTERNATIVES:  Any recommendations from the community for better streaming services that don't have the frequent audio issues?

New Member

 • 

4 Messages

1 month ago

Update on audio issue.  Since I did the reset steps problem has not returned. 


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.