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CiRcLeOfDeAtH22's profile

New Member

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8 Messages

Wednesday, October 12th, 2022 3:00 PM

Is 200 Mbps enough for DirecTV stream?

I often get the dreaded "spinning wheel of death". 

You folks all know what that is, I'm certain...

Isn't 200 Mbps more than enough speed to stream on a Smart TV??

I've performed all of the "fixes", such as...

Sign out/sign in

Reset My Internet

Restart my Smart TV

Keep TV Apps Updated

Any input would be much appreciated!

Accepted Solution

Tiger593

ACE - New Member

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727 Messages

4 months ago

I would think about getting an external device such as a Roku, Fire Stick, or even a Directv Streaming box it would probably clear up your spinning wheel problem.

It seems that most of the TVs that have apps built in seem to have problems streaming Directv Stream so switching to an external device would help clear up most streaming issues.

litzdog911

ACE - Sage

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44K Messages

4 months ago

What streaming device are you using?

How is the device connected to your home network? WiFi or Ethernet?

What is the true download speed at your streaming device? WiFi signals can weaken considerably if the device is far from your WiFi router. 

chasf00

New Member

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423 Messages

4 months ago

@CiRcLeOfDeAtH22 

When I first started using Dstream had the same problem with excellent bandwidth. Over a short time the spinning wheel lessened to the point now almost never. I use AFTV4k max.

New Member

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8 Messages

4 months ago

@litzdog911  - 

What streaming device are you using?

No device...just my Smart TV.

How is the device connected to your home network?

WiFi 

What is the true download speed at your streaming device?

278.2 Mbps.

WiFi signals can weaken considerably if the device is far from your WiFi router. 

My router is only a few feet away from my TV.

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Thank you for confirming @CiRcLeOfDeAtH22.

In order to make sure everything is working properly, and we explore all the possibilities for this, you can check here the internet speed recommended for DIRECTV STREAM services.

We want to thank to @litzdog911 for the help in this situation and @chasf00 for sharing his experience. If further assistance is required we're here for you. 

Eimmy, DIRECTV Community Specialist 

New Member

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8 Messages

4 months ago

Unfortunately, this does not resolve my issue.

Oh well...still much cheaper than cable television.

bcbsncjlj

ACE - Expert

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3.7K Messages

4 months ago

Smart TV? I assume you mean a Samsung, correct? If so, that's probably your main problem. The Samsung app is very inferior and has known performance issues for years. Most have opted for external streaming devices to resolve problems with the app.

New Member

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8 Messages

4 months ago

@bcbsncjlj:  No, I have a Toshiba television.

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Hello @Tiger593, thank you for your prompt response.

 

 

@CiRcLeOfDeAtH22  take a look into the list of compatible devices here to confirm if the operating system of your TV is suitable for DIRECTV STREAM.

 

If there is any further assistance, we'll be here for you.

Sara, DIRECTV Community Specialist

bcbsncjlj

ACE - Expert

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3.7K Messages

4 months ago

@CiRcLeOfDeAtH22 There is no app for the Toshiba Smart TV. You must be using an external streaming device for the service.

New Member

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8 Messages

4 months ago

@bcbsncjlj...you're telling me there is no such thing as the DirecTV streaming app?  Seriously...?

bcbsncjlj

ACE - Expert

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3.7K Messages

4 months ago

Not for the Toshiba Smart TV? Clarify what you are using? Is it Roku based or are you using an external device? Compatible device are located here

New Member

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8 Messages

4 months ago

Toshiba - 55" Class C350 Series LED 4K UHD Smart Fire TV

bcbsncjlj

ACE - Expert

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3.7K Messages

4 months ago

Amazon Fire TV based. Now we are getting somewhere. 

New Member

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8 Messages

4 months ago

Yes, Smart TV's are generally either Fire or Roku, unless I have my head completely up my (Edited per community guidelines)

(edited)


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