5 Messages
Just signed up for Ultimate Package But Can't Record Anything
Establish my account with no problem about an hour ago
ULTIMATE package
Unlimited Hours of Cloud DVR
DIRECTV Sports Pack
No problem signing in on desktop PC. Makes no difference what channel I choose, I get "Programming Not Available" "This Program is Not Available to Record"
I can view content, but just can't record.
Any ideas?
Accepted Solution
pat_from_indy
5 Messages
8 hours ago
FYI, appears that someone flipped a switch because recording started working and my cloud storage went from 20 hours to unlimited. Still working on how to record a series though.
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DIRECTVhelp
Community Support
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254.7K Messages
23 hours ago
Hi @pat_from_indy. Welcome to DIRECTV, and we're sorry you're having recording issues. Please try to clear cache data and cookies Cookies, Cache, and DIRECTV STREAM | DIRECTV Support and sign in again to record. If you haven't yet, please try to record using a different device. Let us know how it goes. John, DIRECTV Community Specialist
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pat_from_indy
5 Messages
21 hours ago
I have tried on two different computers within my local network. I am using the Chrome browser, and have cleared the cache and cookies. Nothing changed. I still get the same message and no recording.
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bcbsncjlj
ACE - Expert
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6.3K Messages
16 hours ago
Contact support and have them to reset your account.
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DIRECTVhelp
Community Support
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254.7K Messages
13 hours ago
Thank you for your input, @bcbsncjlj. We'd like to take a closer look at this, @pat_from_indy. We've sent you a DM. Mohammad, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.7K Messages
12 hours ago
You can find the Direct Message (DM) icon (text/speech bubble) on the upper right portion of the page beside the notification icon (bell). Mohammad, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.7K Messages
6 hours ago
Thanks for letting us know. You can find more information on how to record series here Record and Watch Shows With Cloud DVR | DIRECTV Support John, DIRECTV Community Specialist
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