Jutter / Frame Rate issue.

Direct tv streaming app has issues.  Watching the same hockey game on espn application and the picture and sound are fine.  When I switch back to direct tv streaming app,  the audio is out of sync and video is jumpy.  Looks like I will not be a customer for long…

I don't know what issue you are encountering (I haven't noticed anything similar, but I don't watch hockey), and I don't know which network or RSN you are watching.  However, at least as a workaround, if the coverage on the ESPN works for you, you can continue to watch that - your DirecTV Stream subscription includes access to the ESPN app.

Same stutter/judder/audio lag issue watching hockey games on multiple channels in May 2023 on a chromecast with Googletv 4k. The device is right near my router as well with an 600mb connection. Even worse trying to watch something that is recording in the cloud. The only solution I have to share is that you can start the program on the iPhone DIRECTV app, then chromecast it to the active chromecast on your tv.

Purchased a direct TV box and all is working better now.  Firestick does not work well for hockey on direct tv app.  Not sure why.  Firestick is good for sports on ESPN app and NESN app.

The Fire Stick device works fine. Not sure what your issue is, but I have no issues with the device.

I don't understand why DTV won't acknowledge this problem.  It can't be that hard to figure out why so many customers have issues with Judder (like myself) on new equipment and high speed internet.  WHY does DTV completely ignore the reality and explain what they are doing to investigate/address the problem? I'll be canceling my service partially because the judder sucks, but more because no one at DTV will take ownership and actually attempt to help.  Quit saying "update your app or restart your service."  that's insulting. 

As I already stated, I have no issues with my Fire Sticks. I am retired and travel full time in my RV. I use the Fire Stick with my mobile data, public Wi-Fi's, and hotels. Furthermore, I have never experienced a frame rate jutter or judder issue. To state so many others are having the issue is just not correct. I am not saying you are not having issues, but only those having issues would be posted here in the forum, and It's really not many compared to the subscription base. What do you expect them to do at this point?

oh i don't know - address it - actually dig into why some customers have this problem - not just say "small percentage so who cares." explain why a good number (not zero) are having this issue.  You're seriously going after the customer who pays for service every month who ONLY has issues with DTV app and no others?

You? I am just a subscriber like you. I am currently on a Cracker Barrel parking lot watching a golf tournament. No issues. Everyone's setup and environment is different. You just can't do this and that on a fly based on assumptions. Maybe the service is just not for you. Maybe the device don't work for you. Who knows.

why are you here? to tell people they (Edited per community guidelines) who have issues?  good grief man.  I didn't realize it was terrible for customers who have bad experiences to express it.  Help or go away.

I will

 You are just not worth the conversation.

weird that you came in here to attack a customer for having issues and frustrated that DTV doesn't at least try to help.  You don't even work for them and you get all defensive and decided that you would attack someone trying to get anyone to offer some advice since this has been an issue for years with DTV.  You come back with "it's not for you and I'm awesome at Cracker Barrel and that I'm not worth it.  lol.  Interesting character.  It's good that you don't work for them cuz this would have ended that.

What a loser?

have a nice day man. i'll reach out to another path for help. you've been great.