Lied to by salesperson

Apparently you signed up for DirecTV via Internet and not DirecTV Stream. They are 2 different services. DirecTV Stream has no contract and you use your own streaming devices. You did not know what you subscribed to

We apologize for any confusion, @mcdog87. @bcbsncjlj is right, you seem to have the DIRECTV via Internet service, which includes a 24-month agreement and a price lock on all packages. If service is cancelled after 14 days of purchase for any reason, the account will be subject to an Early Termination Fee. Check https://www.directv.com/legal/directv-residential-terms-of-service/ to read more. If you need further assistance, our Social Care Team is just a message away.  Ryan, DIRECTV Community Specialist

But again, like the post title reads, we were lied to by the AT&T salesperson.   He told us we were free to cancel if we were not satisfied with the service.  No mention at all about a 24 month obligation.

how long did you use the service?

AT&T had us switch internet providers also.  So we had the DirectTV equipment in a box waiting for Frontier to switch our internet.  So we had the DirectTV for about two weeks but only watched for one.  That's when we got the bill and saw it was the same as  Hulu and we were lied to.  We turned in the equipment to the AT&T store.  DirectTV is saying we were one day late and stuck now paying $500 for 2 weeks of service.  Again, when we were getting the sales pitch we were told we could cancel if we were not happy.

Hi, @mcdog87. Let's meet in DM to further assist you. We're here to help. Ryan, DIRECTV Community Specialist

When we met with the AT&T salesperson (Hamden CT) we explained that we were satisfied with our Hulu streaming except for the recent price increases.  He said with DirectTV we would get the same high quality at a lower price (lie #1).  He then continued the sales pitch saying that we could always cancel if not satisfied (lie #2).  I was sold based on what he said and he had me sign on an electronic tablet device.   Absolutely no mention of any 24 month commitment nor any $500 cancel fee.  So I'm screwed out of $500 for two weeks of DirectTV because I trusted this salesperson. 

We understand that the salesperson falls short of your expectations. Normally, Before submitting an order, the salesperson must restate the package and add-on selections, quote the total monthly charges, one-time fees, and any roll-to-pay terms (and how to cancel those), and obtain the customer's agreement to any applicable offer terms. Learn more here: DIRECTV via internet contract agreement | DIRECTV Support We've sent you a PM to investigate this further and get to the bottom of this. Mohammad, DIRECTV Community Specialist

This is why it is essential to read before you sign anything.  Hopefully, Directv can help you resolve your issue and maybe even get your money back.  But like you have already been told I would file a BBB complaint against the store for providing false information.  If you had done your research before switching you would have known that the New Directv Streaming service has a 2-year contract and what your cancellation period was.

I guess I made a bad assumption that I could trust a large company like AT&T be honest with customers.   Normally when there's a contractal obligation,  the customer will be getting something in advance like say a free phone or home installation work.   Why would anyone lock in for 24 if you're getting nothing in return?