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DIRECTVhelp
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Community Support

Community Support

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16.8K Messages

Fri, Sep 2, 2022 7:27 PM

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

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*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

Official Solution

DIRECTVhelp

Community Support

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16.8K Messages

3 months ago

Hi everyone! We want to thank you all for your patience as we worked on a fix.
 

There has been a new update released (3.30.3320104) for the DIRECTV STREAM app on Roku, so make sure you're app has been fully updated as this will fix the loading issues.

 

If they persist even after updating the app, let us know and we can take a look at what's going on!

litzdog911

ACE - Sage

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43.7K Messages

3 months ago

The posts I've seen here seem to affect Roku Ultra folks. I have a Roku Ultra but have not experienced this issue, at least not yet. Maybe it's a specific software update issue?

ansky360

New Member

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28 Messages

3 months ago

I have a Roku Ultra 4802 and a Roku 3800X and have not had any problems with either of these devices.  The app version on my Ultra shows v3.30 build 3320103.  Seems stable.

(edited)

New Member

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2 Messages

3 months ago

Yes!

BlixStZoo

New Member

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18 Messages

3 months ago

Yes

Contributor

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2 Messages

3 months ago

Yes

Teacher

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12 Messages

3 months ago

Yes and I’m sick of it 

Teacher

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12 Messages

3 months ago

It’s on three Roku TVs and a streaming stick 

DIRECTVhelp

Community Support

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16.8K Messages

3 months ago

Hello @a_cone, thank you for letting us know about your recent experience.

We want you to enjoy our service in the best way possible. Please share with us the model of your Roku devices, so we can start working on this for you.

We'll be attentive to your response.

Rafael, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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16.8K Messages

3 months ago

Thanks for the information provided, @a_cone.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Rafael, DIRECTV Comunity Specialist
BlixStZoo

New Member

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18 Messages

3 months ago

It happens at least once a day on two of our devices (Roku Express 4K+) for about a week or so now. Today it happened for the first time with a Roku streaming stick.

New Member

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1 Message

3 months ago

Yes! We have a Roku Ultra 4802X.

software v 11.0.0 build 4193-C2

For the last few days, the only way DirecTV Stream app will load is if I delete and reinstall the app. 

I have CenturyLink 1Gig Fiber

chasf00

New Member

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420 Messages

3 months ago

@BlixStZoo ,@bookwoman888 ,@216dux ,

The only ones to use the one word yes. Did @DIRECTVhelp  get back to you? Did they offer any help?

BlixStZoo

New Member

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18 Messages

3 months ago

@chasf00 so far I haven't heard back from @DIRECTVhelp 

chasf00

New Member

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420 Messages

3 months ago

Thanks for the response. One would think since @DIRECTVhelp asked for assistance they would be quicker on their response.


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