Community Support
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254.7K Messages
Loading Issues on Roku? Help Us Investigate!
Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Official Solution
DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
There has been a new update released (3.30.3320104) for the DIRECTV STREAM app on Roku, so make sure you're app has been fully updated as this will fix the loading issues.
If they persist even after updating the app, let us know and we can take a look at what's going on!
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litzdog911
ACE - Sage
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46.3K Messages
2 years ago
The posts I've seen here seem to affect Roku Ultra folks. I have a Roku Ultra but have not experienced this issue, at least not yet. Maybe it's a specific software update issue?
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ansky360
New Member
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48 Messages
2 years ago
I have a Roku Ultra 4802 and a Roku 3800X and have not had any problems with either of these devices. The app version on my Ultra shows v3.30 build 3320103. Seems stable.
(edited)
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bookwoman888
New Member
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2 Messages
2 years ago
Yes!
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BlixStZoo
New Member
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20 Messages
2 years ago
Yes
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216dux
Contributor
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4 Messages
2 years ago
Yes
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a_cone
Teacher
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23 Messages
2 years ago
Yes and I’m sick of it
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a_cone
Teacher
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23 Messages
2 years ago
It’s on three Roku TVs and a streaming stick
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DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
We want you to enjoy our service in the best way possible. Please share with us the model of your Roku devices, so we can start working on this for you.
We'll be attentive to your response.
Rafael, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Rafael, DIRECTV Comunity Specialist
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BlixStZoo
New Member
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20 Messages
2 years ago
It happens at least once a day on two of our devices (Roku Express 4K+) for about a week or so now. Today it happened for the first time with a Roku streaming stick.
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mzer7
New Member
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1 Message
2 years ago
Yes! We have a Roku Ultra 4802X.
software v 11.0.0 build 4193-C2
For the last few days, the only way DirecTV Stream app will load is if I delete and reinstall the app.
I have CenturyLink 1Gig Fiber
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BlixStZoo
New Member
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20 Messages
2 years ago
@chasf00 so far I haven't heard back from @DIRECTVhelp
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litzdog911
ACE - Sage
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46.3K Messages
2 years ago
They're collecting information for their software engineers. It's not realistic to expect an immediate response while they're trying to diagnose and fix the issue. Clearly it's not very widespread since many of us with Roku devices, including Roku Ultra, have not had this issue.
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MikeS2022
New Member
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1 Message
2 years ago
Yes
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