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Community Support

Community Support

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19.3K Messages

Friday, September 2nd, 2022 7:27 PM

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

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Official Solution

Community Support

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19.3K Messages

1 year ago

Hi everyone! We want to thank you all for your patience as we worked on a fix.
 

There has been a new update released (3.30.3320104) for the DIRECTV STREAM app on Roku, so make sure you're app has been fully updated as this will fix the loading issues.

 

If they persist even after updating the app, let us know and we can take a look at what's going on!

ACE - Sage

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45.5K Messages

2 years ago

The posts I've seen here seem to affect Roku Ultra folks. I have a Roku Ultra but have not experienced this issue, at least not yet. Maybe it's a specific software update issue?

New Member

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48 Messages

2 years ago

I have a Roku Ultra 4802 and a Roku 3800X and have not had any problems with either of these devices.  The app version on my Ultra shows v3.30 build 3320103.  Seems stable.

(edited)

New Member

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2 Messages

2 years ago

Yes!

New Member

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20 Messages

2 years ago

Yes

Contributor

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4 Messages

2 years ago

Yes

Teacher

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23 Messages

2 years ago

Yes and I’m sick of it 

Teacher

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23 Messages

2 years ago

It’s on three Roku TVs and a streaming stick 

Community Support

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19.3K Messages

2 years ago

Hello @a_cone, thank you for letting us know about your recent experience.

We want you to enjoy our service in the best way possible. Please share with us the model of your Roku devices, so we can start working on this for you.

We'll be attentive to your response.

Rafael, DIRECTV Community Specialist

Community Support

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19.3K Messages

2 years ago

Thanks for the information provided, @a_cone.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Rafael, DIRECTV Comunity Specialist

New Member

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20 Messages

2 years ago

It happens at least once a day on two of our devices (Roku Express 4K+) for about a week or so now. Today it happened for the first time with a Roku streaming stick.

New Member

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1 Message

1 year ago

Yes! We have a Roku Ultra 4802X.

software v 11.0.0 build 4193-C2

For the last few days, the only way DirecTV Stream app will load is if I delete and reinstall the app. 

I have CenturyLink 1Gig Fiber

New Member

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20 Messages

1 year ago

@chasf00 so far I haven't heard back from @DIRECTVhelp 

ACE - Sage

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45.5K Messages

1 year ago

They're collecting information for their software engineers. It's not realistic to expect an immediate response while they're trying to diagnose and fix the issue. Clearly it's not very widespread since many of us with Roku devices, including Roku Ultra, have not had this issue. 

New Member

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1 Message

1 year ago

Yes 


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