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Community Support

Community Support

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19.9K Messages

Friday, September 2nd, 2022 7:27 PM

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

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ACE - Expert

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5.3K Messages

2 years ago

You always select the red reset button to restart the device. At worst, you can cut the power.

ACE - New Member

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3.1K Messages

2 years ago

@ansky360 Yah but there was an update for the Roku Dtv Stream app a couple of weeks ago. Same thing happened with the firestick a few months ago. After the Dtv stream app updated on the firestick,  people using the home button to exit the app experienced glitches when re-loading. Same thing could be happening with the Roku now. Just trying to figure out the problem here so Dtv/Roku can fix it. Just b/c something hasn't happened in the past doesn't mean it can't happen now-- especially after a recent software update. 

@a_cone I wasn't talking about exiting the app while the glitch/loading issue is happening. I'm talking about when the app is working correctly before the glitch starts. By using the exit popup and not the home button. 

Trying to help seems like a futile effort...sometimes. 

(edited)

New Member

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20 Messages

2 years ago

@Ludwick577  out of curiosity, when the glitch happened with the fire stick, did the app work sometimes and not work at other times?

New Member

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4 Messages

2 years ago

bcbsncjlj "You always select the red reset button to restart the device. At worst, you can cut the power."
Tried all of that many times before just trying to get DirecTv back up online after losing it after a recent storm. (See my previous comment). Now the only thing that works is deleting and reinstalling the app, at different times of the day and sometimes multiple times a day. 

ACE - Expert

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5.3K Messages

2 years ago

@ClamDigger That was for a different situation for a subscriber. This thread is about issues with Roku, primarily with the Ultra model.

Tutor

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5 Messages

2 years ago

yes

New Member

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4 Messages

2 years ago

@bcbsncjlj Thanks. I must have missed an offshoot thread. I responded going back to the original post about having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issue. Thought all of this was about that, which is the issue I've been dealing with for several weeks along with others.

New Member

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2 Messages

2 years ago

Yes

Contributor

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27 Messages

2 years ago

I have Roku Ultra and a c71-kw. None are loading.

New Member

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3 Messages

2 years ago

Yes, i have problems.

Community Support

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19.9K Messages

2 years ago

Thank you for sharing those details with us, @a_cone

 

Let us share that this is a reported issue. We hear you, and our team is working hard to get it fixed as soon as possible. We appreciate your patience.

 

Carlos, DIRECTV Community Specialist

ACE - Expert

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20.5K Messages

2 years ago

There is a known outage today that DIRECTV STREAM is working on. A few other threads have gone over this.

ACE - Expert

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5.3K Messages

2 years ago

It appears to be all.

New Member

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20 Messages

2 years ago

@chasf00  my Roku Express wasn't working about an hour or two ago (got an error message for each channel) but it started working again about 20 minutes ago. As for the initial problem of having to delete and reinstall the app, that is still ongoing for me.

(edited)

ACE - Expert

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5.3K Messages

2 years ago

Reported some services back up now. That comment was 40 minutes ago. Things change.


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