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New Member

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10 Messages

Wednesday, May 1st, 2024 11:51 PM

Local channels issues

What’s up with the local channels in Jackson MS? Getting a lot of pixelizations and hard to watch. Missing our favorite shows due to this problem!

Accepted Solution

Community Support

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20.3K Messages

2 months ago

We acknowledge your frustration and assure you that technicians are actively working to resolve the issue, @sm2779. Once the problem is fixed, we will evaluate and provide credit based on the days without service. We apologize for any inconvenience. Raymund, DIRECTV Community Specialist

New Member

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272 Messages

2 months ago

Which specific one? ABC? CBS? NBC? CW? also, which specific station? DTV needs that info to fix the problem with the content provider (if it's a problem on their side)

New Member

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10 Messages

2 months ago

Last night it was channel 16 abc. Tonight it’s channel 3 nbc. Always seems to be the local station we want to watch. It’s happening on all devices.

New Member

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10 Messages

2 months ago

It seems to only be on channel 40 FOX and channel 3 NBC. Both stations are owned by the same company here in Jackson, MS. This morning we are unable to watch either channel due to constant pixelizations.

Community Support

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20.3K Messages

2 months ago

Missing your favorite shows due to pixelations can be frustrating, and we appreciate you letting us know, @sm2779. Our team is aware of this and is working to resolve the issue. DIRECTV appreciates your patience.  Roland, DIRECTV Community Specialist

New Member

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10 Messages

2 months ago

Well, we’ve had this problem for several days now and it is still pixelating on channel 3 nbc and channel 40 fox. You would think a big company like AT&T could have fixed this by now. They should issue a credit to customers who have to put up with this. Please get it fixed!

ACE - Expert

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5.4K Messages

2 months ago

Contact the broadcaster and report the issue. Besides, AT&T and DirecTV are 2 different companies now. They have been separated for almost 2 years now.

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