New Member
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2 Messages
Location error
Trying to use DirecTV stream app and it keeps saying that it can't find my location and says my location is turned off. My location is turned on, connected to WiFi, and still get the same message. What do I need to do? Also, I don't have anything else turned on that messes with your location, such as battery optimization.
bcbsncjlj
Expert
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6.5K Messages
4 years ago
The service needs to use location services to know where you are to provide the correct local channels and RSN's. What device are you using?
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Kcmofo
New Member
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2 Messages
4 years ago
Using a galaxy note 9.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Sorry, can't help you there. Best to contact support and discuss with a support rep.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello @Kcmofo, we want you the enjoy the best of our streaming experience in your mobile device.
Please reinstall the app, and after do so, go to "Settings" and select "Privacy" > Turn on "Location Services" so your location can be accessed while using the app > Close your settings and restart the DIRECTV STREAM app.
Let us know how it goes, we're here to help.
Alvaro, DIRECTV Community Specialist
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chasf00
New Member
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426 Messages
4 years ago
@Kcmofo
In app setting turn location off than on and restart device. Worked on S21.
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Deird16
New Member
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2 Messages
4 years ago
I have a Galaxy S9+ and a Google Pixel and the app gives me the location error on both devices
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Deird16
New Member
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2 Messages
4 years ago
I went to my privacy settings to check location. It says it's on and showed my the time (minutes ago) it accessed my location. Still not working.
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chasf00
New Member
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426 Messages
4 years ago
@Deird16
Location in the app also has to be on. If it is already on try turning off then turning back on, that has worked foe me. Might have to restart device also.
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detuch254
ACE - New Member
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5.2K Messages
4 years ago
@Deird16 as others have stated please try restarting your device so that it gets the most up-to-date settings that were just applied by you, the user. If still not fixed, you should dig deeper into Location Settings for the actual App, perhaps the app is prohibited from using Location Services.
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AZbadger10
New Member
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2 Messages
3 years ago
Is there a known issue with google WiFi mesh system and DirecTV stream location errors? I get non-stop errors and I have not moved. I'm not super tech savvy, but maybe the google WiFi pucks all have different IP addresses? If so, is there a fix for this?
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ICHYWT
Former Community Manager
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305 Messages
3 years ago
Just additional info:
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