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c_brookhart's profile

Scholar

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216 Messages

Wednesday, May 4th, 2022

Looking for Smithsonian Channel

I'm currently on a trial (or at least I'm supposed to be). My understanding is the all channels are supposed to be available during this time. I don't see the Smithsonian channel in the lineup which is currently sorted by channel name. 

I then looked for a  channel lineup but all I could find was one for DirecTV Satellite which indicates the channel I'm looking for is 570. I try to tune to that and nothing happens. 

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Expert

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6.5K Messages

4 years ago

Channel line-ups are located on the website. Here is a shortcut to the listing located here

You will need the Ultimate or higher package to get that channel.

(edited)

Scholar

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216 Messages

4 years ago

Again, as I mentioned, I'm currently on a trial in which all channels are to be available. So, with that in mind, why is it not showing in the lineup.

On a different note, why do I have to get the most expensive package for one channel? Why can't it be available as an add on?

Expert

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6.5K Messages

4 years ago

Just the way they market the subscriptions. As for the trial, I don't know. You can login to your account and see what package you have currently.

ACE - New Member

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3.6K Messages

4 years ago

You can choose any package with the trial. If you don't have the Smithsonian channel then you chose the wrong package. U could have looked before signing up at each package if you wanted a specific channel. 

I have the Ultimate package and it's there --channel 570. It isn't in choice or entertainment packages. 

You can't get a la carte with any tv service--not cable, not satellite, not streaming.

Scholar

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216 Messages

4 years ago

Well then, again, this is a case of the store salesman just simply wanting to get a sale and telling me nothing factual. Simply amazing.

ACE - New Member

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3.6K Messages

4 years ago

Don't you know how to do your own research? Everything is on the Dtv stream website. The store saleman is 3rd party. They aren't employed by Directv. 

Expert

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6.5K Messages

4 years ago

Not the first and not the last. At least you are doing the trial. Cancel and explore other services for what you need.

Community Support

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255.6K Messages

4 years ago

Hey @c_brookhart, we want you to enjoy your preferred content.

Smithsonian Channel is included on the DIRECTV STREAM service, and it is available with XTRA, ULTIMATE, and PREMIER packages. You can also get it as an add on under MOVIES EXTRA PACK. Let's meet in a Direct Message so we can check the options to activate this premium option. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

Carlos, DIRECTV Community Specialist

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