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3 Messages

Friday, June 17th, 2022 10:00 PM

Master Bedroom STB changes channel to Family Room STB

Greetings,

This just started happening about 3 weeks ago.  There were no configuration changes during that time.

When in the Master Bedroom, before going to sleep we are watching channel X.

The STB in the Master Bedroom does not get turned on again until we go up the following evening.

When cleaning up, I watch the news on the Family Room STB.  When my wife goes up to the Master Bedroom and turns on the STB the news channel is on and not the channel we were watching the previous evening.

I checked and only 1 remote is defined on the Master Bedroom STB and I verified that it is the remote which is in that room.

 The STB devices are both C71KW-400, the FW is up to date, and there is only 1 remote associated with each device.

The Master Bedroom STB is hard wired to the router and the Family Room STB is Wi-Fi.  Besides that I see no difference.

I was thinking about  resetting the STB in the Master Bedroom but it took me about 2 weeks to get the sound bar working properly and I am not sure I want to go through that exercise again.

Any direction would be appreciated.  As I am not 100% happy with the whole AT&T/Direct TV streaming combination, this is just another issue that I never faced with my previous provider.

Thank you in advance,

Frank

ACE - Sage

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46.4K Messages

3 years ago

Yeah, I think that's how it works. You can view different channels/recordings when both C71Ks are turned on and streaming. However, if one of them is off, you'll see the last channel you viewed on the active C71K when you turn on the other C71K. 

ACE - New Member

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637 Messages

3 years ago

That is the way mine work.

New Member

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3 Messages

3 years ago

Thanks for the responses.

This just seemed to start happening about 3 weeks ago.

So I tried something else.  I made sure that the family room STB was turned off.  I turned on the master bedroom STB, changed the channel to TV Land, left it on for about 15 minutes.  Shut off the master bedroom STB, went to the family room and the news channel was still on.  Shutoff the family room STB, went upstairs, and low and behold, the news station was on in the master bedroom.

I would consider this more of a "bug" then a "feature".

I guess it really is more of an inconvenience then anything else.  With my provider that I had before I moved, if you turned on the STB, you were able to "rewind" that channel for 1 hour and each STB would be on the channel that you left it. 

Like I said, just disappointed in this whole setup.

Thank again.

ACE - Expert

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1.2K Messages

3 years ago

The service has always worked this way.  There are no profiles (either for devices or users) - everything is shared through the account.  That means favorites and recordings are "global" - they apply to all devices.  The same is true of "last channel watched" - the channel selected by the last device active is saved, so it is used by other devices when they connect.  I don't know if this is particularly useful, but if they didn't do that, I guess they would have to pick a random channel, since like I said they don't track per device.

It would certainly be nice to have profiles (both by user and by device, as each have some useful attributes) and they have been requested for a long time.  In both cases, the major issue that they would have to solve is identification - how would they know which user or which device.  For users, it would have to be explicit, but (perhaps depending on the type of device) there likely are ways to identify specific devices.

OTOH, I wouldn't hold my breathe on the service continuously recording in case you turned on.  Was your previous service cable/satellite or streaming?  Did it use an on-premise or a cloud DVR?  That sort of feature seems much more practical to implement with cable/satellite and an on-premise DVR than with streaming and cloud.  (Even then, it seems like the continuous recording would impose wear and tear on the disk in the DVR.)

New Member

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79 Messages

3 years ago

Interesting that you brought this up now because I was going to as well.  We switched to stream in late April but I have only seen this start happening recently.  

Yes, I cannot see this as some sort of useful feature but certainly nothing more than a curiosity for me.

New Member

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3 Messages

3 years ago

Greetings Jrandomuser,

Thank you for your response.  I don't believe that each STB would need it's own profile, it just needs to be "smart" enough to remember what channel it was tuned to before it was turned off.  If this is the case then which STB is "main" one?  As I indicated, I had both STB's turned off.  Turned on the one in the bedroom, left it on for 15 minutes or so, shut it off, then went to to the family room and the station that was on the family room STB was still on and yet the bedroom STB "switched" to the family room STB when I turned it on with the  family room STB turned off.

My previous provider was Verizon FiOS which in not available where I live.  So it was a cable provider and not a streaming service, and the DVR was on the premises.  Somehow the DVR had multiple tuners so each STB would stay on the channel that was on when it was switched off.

Since we are just renting I could put up with this inconvenience until we move into a house that we are purchasing, and at that point in time I will be looking around for other providers.

Thanks,

Frank   


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