Contributor
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28 Messages
MAX 4K Downgrade
I get Max through my AT&T wireless service and received a notification from MAX on Deceber 5th the Max plan will remove 4K/Dolby Atmos features.
My question to this forum is has anyone that subscribes to Max through Directv/Directv Stream received such letter that the Max plan will go to the standard Ad free plan without 4K on December 5th? I'm trying to see if I just subscribe to Max on my Directv stream service if that would allow me to keep the 4K service.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi @scott07002, this update regarding the 4K titles with Dolby Atmos is related to Max. We highly recommend that you visit https://help.max.com/ for further assistance as it is the most suitable option for you. Luna, DIRECTV Community Specialist.
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
This recent change was initiated by MAX, not by DIRECTV. Subscribers of other cable TV providers like DISH Network, Xfinity, Comcast, etc also received this email. There's nothing the providers can do about it, they are simply following the protocol of MAX.
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