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4 Messages

Sunday, November 10th, 2024 4:13 PM

MGM+ App - Video not playing

I am on an osprey box and just recently got an update to the MGM+ app and now shows will not play.  I tried clearing data and reauthorizing, no luck.  I tried deleting app and reinstalling, no luck.  I know sub is active, I can watch on Roku just fine.  On osprey box, you can get into show, but it doesn't move at all, stays on opening frame.  Pausing and playing do nothing.

Has anyone else noticed this as well?

I tried with latest episode of From and also the new quiet place day one movie, both the same.

Community Support

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254.4K Messages

15 days ago

Hi, there. We know how important it is to watch your show smoothly. Refreshing your box can fix problems like this. Reset your receiver(s) by pressing the red reset button or unplugging it from the power source. Visit Reset Or Refresh Your DIRECTV Receiver or Box | DIRECTV Support to learn more. Roland, DIRECTV Community Specialist


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