New Member
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2 Messages
Mouths are not in sync with audio
When I am using my DIRECT TV box and open Netflix I will be watching for 15/20min and next thing I know the mouths are out of sync with the audio and I CANNOT STAND IT. This is unacceptable. And I know 100% it's the DIRECT TV Stream box because when I just use my fire stick instead of this BUNK (Edited per community guidelines) box it doesn't happen so I know it's not my TV. There needs to be a solution for this.
Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Did u try to restart / reset your box? Strange issue. Never happened with my box.
(edited)
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We'd love to help with syncing your audio sound, @Lizzyloo612.
To get started, we suggest that you check all cables to make sure all are plugged in properly and then restart your box to see if that helps. We also suggest that you check and change the audio setting and audio output settings on on your DIRECTV STREAM device. For additional options you can refer to our troubleshooting guide.
Let us know if this works or if you need further assistance. We're always here!
TanzaniaJ, DIRECTV Community Specialist
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