New Member
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3 Messages
movie channels not showing in the guide
I signed up for this service last week and am on the 30 day trial right now. I'm suppose to be getting movie channels free for 3 months. I can't find the movie channels in the guide at all. I've tried the chat feature but I can never get to an actual person.
lou_do
ACE - New Member
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639 Messages
3 years ago
What device are you using? If it is a DirecTV Stream box, restart it (Red Button on the right side of the device) and then check your guide and see if they show up.
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loumanning2016
New Member
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3 Messages
3 years ago
On my iphone and on my desktop. Moving into a new house and tv and the stream box are not setup yet.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Good morning @loumanning2016, let's figure this out together.
Quick question. Have you tried uninstalling and reinstalling the app on your phone or deleted cookies and cache on your browser to troubleshoot the service? If not, please do it, and let us know if you can find the movie channels after this. We're here for you.
Julian, DIRECTV Community Specialist
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loumanning2016
New Member
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3 Messages
3 years ago
I deleted the app on my phone and then re-installed it. I still do not show any movie channels like cinemax in the guide. Is it because I'm technically on the 30 day trial right now?
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Are you sure you clicked each free 3 month offer when you signed up? You have to click each one so they are highlighted before moving to the next page.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Have you signed in to your account and verified that the movie channels are added to your subscription?
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Thanks a lot for confirming this @loumanning2016.
Before we continue, I just want to let you know that the service comes with a 5 days free trial right now, after that you can get a promotion of movies channels for free for 3 months.
Let's meet in a Direct Message, so we can review the channels were added correctly into your account. On a desktop, please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums.
Julian, DIRECTV Community Specialist
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