New Member
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3 Messages
MSG Channel is Not Streaming
The MSG channel is not streaming. All other channels are working. It was working until 30 minutes ago. Tried multiple devices and TV's
New Member
•
3 Messages
The MSG channel is not streaming. All other channels are working. It was working until 30 minutes ago. Tried multiple devices and TV's
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey @dpagliaro, let's help sort this out.
Let's follow the next steps to fix the MSG channel stream:
1. Turn location services off (on the remote press home button>Settings>System>General>Location> If location settings are on- change the location settings to off) **Locations services are to remain off**
2. Log out of the DIRECTV Device (on the remote press home button>Settings>Account>Log Out)
3. Reset the DIRECTV Device (On the left side of the DIRECTV Device press and release the red button)
4. Log back into the DIRECTV Device
Let us know if further help is needed, we'll be glad to step in.
Sergio, DIRECTV Community Specialist
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