New Member
•
11 Messages
Multiple Peacock APP Icons on display
After downloading the Peacock app I have two icons in my app display (streaming box). Have uninstalled and reinstalled but still no change. It's

annoying and tech support seems clueless. Any ideas?
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
Tried a system restore on the box?
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
Interesting. Do they both do the same thing?
0
0
Swede
New Member
•
11 Messages
3 years ago
they both work (both do the same thing). I have done a system restore (pressed the red button) as instructed by a tech on your staff. No chnage. Had to reinstall other apps which the tech told me I would not need do....
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Hi @swede, thank you for reaching out.
Let's meet in a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).
Thank you.
Mayra, DIRECTV Community Specialist
0
0
Swede
New Member
•
11 Messages
3 years ago
to the right of the the bell I have my profile icon not a message inbox
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
If that's your only problem, and the App works, I would recommend just leaving well enough alone.
0
0
Swede
New Member
•
11 Messages
3 years ago
Yes, but its just annoying with all other apps. You must have come across this before
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
Nope, never seen anyone post this issue before. Let us know if DirecTV is able to help you solve it.
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
Are you sure you did a factory reset by holding the red button down for about 30 seconds. It should wipe the drive and restore the factory initial version.
0
0
Swede
New Member
•
11 Messages
3 years ago
Yes, it did. After that I reinstalled the apps including Peacock and there is no change.
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
So you did not have peacock before you reinstalled the app again.
0
0
Swede
New Member
•
11 Messages
3 years ago
After the reset all the installed apps had to be reinstalled.
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
But Peacock was not there right? And when you reinstalled it there were 2 again right?
0
0
Swede
New Member
•
11 Messages
3 years ago
Yes, two Peacock after the reboot
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
At least we know where it comes from now. I would report it to NBC/Peacock for sure. I have no confidence going thru DirecTV Stream support.
0
0