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New Member

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11 Messages

Wednesday, February 16th, 2022 6:21 PM

Multiple Peacock APP Icons on display

After downloading the Peacock app I have two icons in my app display (streaming box). Have uninstalled and reinstalled but still no change. It's

annoying and tech support seems clueless. Any ideas?

ACE - Expert

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6.4K Messages

3 years ago

Tried a system restore on the box?

ACE - Sage

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46.4K Messages

3 years ago

Interesting. Do they both do the same thing?

New Member

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11 Messages

3 years ago

they both work (both do the same thing). I have done a system restore (pressed the red button) as instructed by a tech on your staff. No chnage. Had to reinstall other apps which the tech told me I would not need do....

Community Support

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255K Messages

3 years ago

Hi @swede, thank you for reaching out.

Let's meet in  a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).

 

Thank you.

 

Mayra, DIRECTV Community Specialist

New Member

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11 Messages

3 years ago

to the right of the the bell I have my profile icon not a message inbox

 

ACE - Sage

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46.4K Messages

3 years ago

If that's your only problem, and the App works, I would recommend just leaving well enough alone. 

New Member

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11 Messages

3 years ago

Yes, but its just annoying with all other apps. You must have come across this before

ACE - Sage

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46.4K Messages

3 years ago

Nope, never seen anyone post this issue before. Let us know if DirecTV is able to help you solve it. 

ACE - Expert

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6.4K Messages

3 years ago

Are you sure you did a factory reset by holding the red button down for about 30 seconds. It should wipe the drive and restore the factory initial version.

New Member

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11 Messages

3 years ago

Yes, it did. After that I reinstalled the apps including Peacock and there is no change.

ACE - Expert

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6.4K Messages

3 years ago

So you did not have peacock before you reinstalled the app again.

New Member

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11 Messages

3 years ago

After the reset all the installed apps had to be reinstalled.

ACE - Expert

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6.4K Messages

3 years ago

But Peacock was not there right? And when you reinstalled it there were 2 again right?

New Member

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11 Messages

3 years ago

Yes, two Peacock after the reboot 

ACE - Expert

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6.4K Messages

3 years ago

At least we know where it comes from now. I would report it to NBC/Peacock for sure. I have no confidence going thru DirecTV Stream support.


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