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S

New Member

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12 Messages

Sun, Sep 19, 2021 11:46 PM

Need help streaming on my macbook on google chrome

I am unable to stream Directv stream once I am on the website. The video playback never starts. Also tried on Apple Safari as well 

bcbsncjlj

ACE - Expert

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813 Messages

2 m ago

Try cleaning cache and cookies (for all dates) and try again. If it fails then try running in incognito mode. The reason you do not see the video is due to some extension, possibly a VPN if being used, program, or blocker preventing the video from appearing.

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hey Shayan622! Let's you get you streaming on MAC. Thanks for the assist @bcbsncjlj. 

 

Let's make sure your device is compatible with DIRECTV STREAM. Let's also try troubleshooting your MAC.

 

Please let us know if this helps. 

 

DeShawnae, DIRECTV Community Specialist

New Member

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12 Messages

2 m ago

Appreciate the help @bcbsncjlj ...So it looks like once i used incognito mode, the video started working so likely there is some extension or program blocking this.. So how would I go about removing this?

bcbsncjlj

ACE - Expert

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813 Messages

2 m ago

You will have to make the determination. Every system is unique. Look at extensions, blockers, virus, vpn, etc. Incognito mode disabled most extensions and blockers do is obvious you have something loaded ng restricting the app.

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @shayan622 , here to help you!

We understand how important is to have your DIRECTV STREAM service working properly in your devices. Please let us know if the options provided worked or further assistance is needed.

We are here to help you!

Angela, DIRECTV Community Specialist



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