Network is heavily congested...

Hello everyone,

I've reached a breaking point with an ongoing issue and I need some advice. Since I’ve stopped using the DirectTV box and started using their app, I've been dealing with constant network congestion problems. I continue to get a message on my screen that says "Network is heavily congested..." when I'm streaming or when playing back something that I've recorded. I’m using an Amazon FireTV stick with Verizon 5G Home internet (270 mbps average) and the DirecTV Stream app on the Fire TV stick (current model). Despite following all troubleshooting steps recommended by ATT (clearing cache and data, uninstalling the app, etc.) the issue persists. I constantly receive error messages about the network being heavily congested, which is incredibly frustrating.

I didn’t have this issue when using an external DirectTV box but DirectTV insisted that I purchase another box after the one I have stopped working correctly. Instead of buying another box, their customer service said I could use the app instead of the box.

I've invested a lot of time into trying to resolve this issue, and I feel like I'm not getting anywhere. Frankly, I'm fed up and disappointed with the service provided by ATT/DirectTV. It's incredibly frustrating to encounter the same problem repeatedly without a lasting solution in sight.

At this point, I'm seriously considering switching to a different provider (e.g., Hulu, YouTube TV) because I can't continue dealing with this level of service. I wish ATT/DirectTV would prioritize fixing these persistent app issues instead of just offering temporary fixes that don't address the root cause.

After searching the internet for this issue, I know I’m not the only one experiencing this. If anyone else experienced similar issues with DirecTV Stream’s app and was able to fix it, how did you manage to resolve them, if at all? Any advice would be greatly appreciated.