New Member
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3 Messages
New channels are not showing up
I recently upgraded my package from Choice to Ultimate, but I'm not able to access any of the new channels. Is there something I need to do to get them to show up? When can I expect to see them?
My account on DirectTV Stream shows I have Choice, but when I go to manage account, it shows Ultimate.
Accepted Solution
RomeroOE
New Member
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3 Messages
3 years ago
I just got this problem resolved. I called technical support and they had to re-synchronize my account to get the ultimate package to propagate to my devices.
Thanks for your help, by the way!
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Ludwick577
ACE - New Member
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3.6K Messages
3 years ago
Which device? If it's the Directv Stream box, restart it. If it's an app, try signing out and signing back in.
(edited)
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RomeroOE
New Member
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3 Messages
3 years ago
Both of the directv stream box and streaming apps are having this issue. The exception is that when I look at my account information on the stream box, it shows that I have the ultimate package, but won't let me access the additional channels. On the streaming app, it says I have choice and I can't access the additional channels.
I have tried signing out of both the stream box and the app. I factory reset the stream box, I deleted and reinstalled the app. Nothing seems to make the new channels viewable and visible on the guide.
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