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New to DIRECTV STREAM, Channel Guide on Smart TV doesn't show channel numbers
Hi,
I'm new to DIRECTV STREAM, and still deciding if I'm going to keep it.
One of my questions concerns using it through the app on a Sony smart TV in our living room.
1. When we open the guide, it doesn't include any channel numbers.
2. If we know the channel number we want, and try to "type" it into the app with the remote, it's not accepted.
I saw in a different post that this is because "how would you use numbers on a Fire or Roku stick?" I don't know about either of these. I don't know how they change channels with these.
Is there a way to see the numbers in the guide and to use them with my remote on my smart TV? It would be a pain to have to scroll through the whole guide every time I know exactly where I want to go.
Thanks!
lou_do
ACE - New Member
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642 Messages
5 years ago
The only place you will see the channel numbers is when you are viewing with an DIRECTV STREAM box, and the Preferences/Guide Sorting/ option is set to Numeric Guide and not Alpha Guide.
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Jrandomuser
ACE - Expert
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1.2K Messages
5 years ago
Not clear how you would even have the app on your Sony smart TV in the first place, DIRECTV STREAM app for Android TV hasn't been released. (If you sideloaded a different app, you're really on your own.) The commodity streaming devices they do support don't have numeric keypads on their remotes. Aside from Samsung, whose recent TV remotes don't have a keypad either, the only smart TVs they support are ones with Roku or Amazon FireTV built in, and those get support as fallout from the support for the matching external devices. The lack of channel number support in those devices in large part is why they created their own streaming box.
They very briefly (during a beta test) did allow at least some of those devices to select a numerical sort for the channels, but since you couldn't enter the numbers in any reasonable way, they removed that.
There are a number of ways to navigate channels on the devices without channel numbers. Arguably none are ideal, but using the What's on Now tiles and Favorites (and the other filters) can make going to other channels easier than just scrolling through the whole guide. There have also been suggestions made for additional navigation mechanisms - so far they have not added any of these. But no - at this time a numeric keypad on your TV remote (or a universal remote) isn't useful.
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