No sound on all Bally sports channels since yesterday

What streaming device are you using?

Have you tried resetting it? Or reinstalling the App?

Samsung smart tvs. I have reinstalled the app on one tv with no change. It is so strange. 

Hi @Jenngusto, we understand how important is to enjoy the service properly and we want to help you with this.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Maria, DIRECTV Comunity Specialist

Hey!  Did you get a resolution to the issue?  We have the same thing here tonight with no fix after chatting to customer service.  We have a Samsung tv too…. Thanks!

Hi @Phizzy, thanks for bringing this to our attention.

We want to ensure you can continue enjoying your favorite programming. Please confirm if you have DIRECTV STREAM or DIRECTV Satellite.

We're here to help!

Maria, DIRECTV Community Specialist

Same here. New Directv streaming subscriber. Only Bally Sports North channel doesn't have volume/sound on our Samsung tv. The only reason we switched from YouTube TV to Directv is because we wanted Bally Sports channels. Help please!

Hi @melodiecarlson, thanks for bringing this to our attention.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We're here to help you to continue enjoying the service.

Maria, DIRECTV Comunity Specialist

We still have no resolution after days of chatting and facebook messages with directv stream staff. Keep getting reedirected to do the same uninstall, reinstall and check all of the same settings over and over and over again. In the mean time, I pay for a service i cannot use.  Now big ten channels also do not have sound. Their solution? To buy their streaming devices to use, so pay them more. However, my samsung tv is one of their approved samsung tvs so nope, not planning to pay more to use a service that is not working. I am waiting for the fb messenger person, KarenC, to get back to me. IT has been HOURS and still no update. A VERY UNSATISFIED CUSTOMER here. I tried chatting through the app and the stuppid automated responses kept redirecting me to the same stuff so never was connected to a real person. 

We are experiencing the same issues.  What we have done is play the game on the Direct stream app on our iPhone, where the sound works, and try to have the sound play through our Bluetooth speaker with the timing of the TV game- it’s ridiculous but no help from direct tv to resolve and no other way to watch our hockey game.

Hi @Phizzy, we hear you and want to help.

We're here to help!

Sergio, DIRECTV Community Specialist

Thanks- we’ve already chatted with someone who couldn’t help. Just gave us the usual uninstall and reinstall instructions which did nothing….. it took an hour last night and nothing was resolved.  I’m not interested in taking more of our time to do the same thing today. Do you have any other  tips besides uninstalling the app?

we’re also trying to understand why the sound works in the app on our iPhone but not our Samsung tv?

Hi @Phizzy, we can discuss all the options.

Let's meet in a Direct Message to get started.

We're happy to help!

Sergio, DIRECTV Community Specialist

No thanks- if you have any advice it would be great if you could post it here for everyone to be able to solve the same issue…. Appears we aren’t alone with this problem. Thanks!

Thanks- we tried what you said but no change…..