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New Member

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2 Messages

Monday, November 15th, 2021

Number of concurrent streams outside your household

I was informed by a Customer Service Rep that I would be able to have 3 concurrent streams outside my household while still able to stream inside my household.  I tested this and it is not accurate.  The 3rd stream was unable to connect because it said that there were already 2 streams connected.  What is the policy of concurrent streams outside my household?

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ACE - Expert

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37.1K Messages

4 years ago

DIRECTV specifically says (at https://www.directv.com/support/stream/article/KM1354360/

use up to three of those streams on the go.

Do you have a modern DIRECTV stream plan or a grandfathered DIRECTV Now plan?

Exactly what did the message you got say?

(edited)

New Member

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2 Messages

4 years ago

Jeffer -

I read that article also but found it inaccurate.  On the 3rd on the go stream, I receive a message saying something to the effect of there are already 2 streams in use.  I was not able to do the 3rd stream.  I was only able to view the Guide grid.

I chatted with a DirecTV Stream agent and he said that only 3 concurrent streams are available....1 in house (or upto 20) and 2 on the go.

Community Support

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255.6K Messages

4 years ago

We're here to answer your questions about DIRECTV STREAM streaming limits @Loud.

 

Thanks for your expert opinion ACE @JefferMC.

 

You can stream on up to 20 compatible device maximum provided it's connected to your home network in total. That simply means 17 stream on Home network and a maximum of 3 streaming device can be accessed out of home.

 

Note that the 3 out of home streaming device will be restricted to 2 when your streaming devices are connected to a TV.  For example: one DIRECTV STREAM device and one Firestick.

 

You can learn more about device and stream limits here.

 

Let me know if you have other question.

 

 

Bolanle, DIRECTV Community Specialist.

ACE - Expert

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37.1K Messages

4 years ago

Note that the 3 out of home streaming device will be restricted to 2 when your streaming devices are connected to a TV.  For example: one DIRECTV STREAM device and one Firestick.

Now I do see this buried in the article.

Only two streaming devices connected to a TV can be accessed out of the home.

That's splitting hairs a bit fine, doncha think, DIRECTV?

And, Bolanie, this statement you made above

a maximum of 3 streaming device can be accessed out of home.

is inaccurate.  You wanna fix that?

(edited)

ACE - Sage

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46.7K Messages

4 years ago

So the third streaming device would have to be a phone or tablet?  Now I'm confused!

ACE - Expert

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37.1K Messages

4 years ago

Apparently.  Wow.  And people are supposed to understand this.  Sigh.

ACE - Sage

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46.7K Messages

4 years ago

And what does "connected to a TV" really mean? If I have a Roku box out-of-home, but it's not connected to a TV, does that count? Or if the TV is turned off? Seems like an arbitrary restriction.

ACE - Expert

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37.1K Messages

4 years ago

You're limited to two simultaneously "active streams" on devices that would normally be connected to a TV (i.e. doesn't have its own screen) outside "your home network."
 You may have a total of three simultaneously "active streams" on any valid device outside "your home network."


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