New Member
•
4 Messages
On Demand keeps switching back to live TV
I’ve been trying to watch a few shows on demand. I can get them loaded and watch without interruption for a couple minutes. Then every minute or so I keep getting a pop up on the bottom of the screen saying “returning to live TV in 10 seconds” then it counts down and if I don’t close the box in time it turns off my on demand show and switches me back to live tv. This is getting really annoying. I’ve checked for software updates, rebooted my device and even 7 installed and reinstalled the app. Anyone know what is going on?
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
Is it every OnDemand show or just a particular show? All the same network or all networks?
0
0
casova
New Member
•
4 Messages
4 years ago
So far it’s been different shows but same network (Bravo). I’ll test it out with other networks and report back in a bit. Watching on my iPad through the app in these instances. We’re brand new to DirectTV Stream so this has been a frustrating first go with it. Also somewhat unrelated maybe, I have checked the box to tell it not to “start live tv on startup” yet no matter what is checked, live TV starts up.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
Hello @casova,
We understand how frustrating it can be to not watch your favorite shows. Try to reset your receiver and troubleshoot your app here so that your system is refreshed. Then see if you're able to watch your demand on the app.
Let us know how it goes and if you have any more questions, we'll be happy to help.
Corineka, DIRECTV Community Specialist
0
0
casova
New Member
•
4 Messages
4 years ago
So it’s only happening on my iPad (not receiver). It is happening with all shows and networks. Something is off with the “live tv on startup” because even though I have it “off” it keeps coming on. No matter how many times I turn it off, live tv keeps coming on. My guess is the app is buggy if there’s no way to keep live tv off.
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
It'a a different app code for the iPad then your streaming device.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
Hi @casova I'm happy to help.
I want you to give you the accurate information about the situation that you are experiencing, for that reason, would you confirm with me the type of service you have.
Julian, DIRECTV Community Specialist
0
0
casova
New Member
•
4 Messages
4 years ago
Yes I have DirectTV Stream, choice package. I have 2 devices on TVs but this problem is isolated to my iPad when viewing via the app. Essentially Live TV is completely taking over iPad viewing via the app. All iOS and DirectTV Stream is up to date.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
Hi @casova Please check your DM inbox (it's the chat icon next to the bell icon at the upper right corner of the forums) to take a closer look into your concern.
Julian, DIRECTV Community Specialist
0
0