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L

New Member

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3 Messages

Mon, Jan 17, 2022 3:09 PM

Out of Network Too Many Streams - how to reset if all devices are off

I understand the policy on streaming out of the home network.  I am looking for a way to reset the out of home network streams.  The message indicates to close streaming devices and click on refresh.  I have closed all of the devices streaming out of network but I still receive the error.  

I called Directv stream and they could not tell me what devices are streaming out of network.  Very frustrating.

It would be a simple fix if I could cancel all streaming services online and then log back into the account.

Any assistance would be appreciated.

Thanks

bcbsncjlj

ACE - Expert

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2.5K Messages

4分前

There is no tool available. The best you might be able to do is change your password.

(edited)

New Member

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3 Messages

4分前

This is such a common feature on most apps.  How can changing the password help?  Apparently, DirecTV Stream knows that there are more than three streaming devices but somehow, they cannot share this information.  The  option to logout all users is a quick fix.  I notice several other users are having the same issues.

bcbsncjlj

ACE - Expert

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2.5K Messages

4分前

Hoping that a update or time-out may prompt to sign in again. Anyways, there is no option.  

DIRECTVhelp

Community Support

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15.3K Messages

4分前

Hello @ldutton01, thanks for bringing this to our attention. You can be sure we'll keep it in mind for future updates.

 

As @bcbsncjlj mentioned, the best option to sort this out is to reset your password, by doing so, it will refresh the sessions on the other devices. Please give it a try, and let us know how it goes.

 

We'll be waiting for your response.

 

Daniel, DIRECTV Community Specialist

New Member

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3 Messages

4分前

Daniel, Thanks for the suggestion but changing the password every few weeks is not a viable solution.  I will contact support to have the streams reset.  I still find it crazy that as the account owner and only person with the password, that I cannot see the devices streaming the service.

DIRECTVhelp

Community Support

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15.3K Messages

4分前

@ldutton01 Thank you for sharing this concern with us, and we understand where you're coming from. We are working to improve the features of our DIRECTV STREAM app, such as the functionality for signing out from all devices at once. For the time being, we suggest you updating the User ID of your DIRECTV STREAM account to get everything fixed.
Let us know if further assistance is needed,

Benjamin, DIRECTV Community Specialist

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