New Member
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3 Messages
Persistent Audio Sync Issues (Roku / DIRECTV STREAM)
Everything I try to watch on DIRECTV STREAM for Roku has an audio / video sync issue where the video lags at least 3s behind the audio. Often the delay is much worse.
”Everything” is not an exaggeration. This issue occurred with NBC, ABC, Fox, CBS, HBO, ESPN, Paramount, MTV, BabyTV, NBCSN, TNT, and various recorded programming.
I do not experience a similar issue with the other streaming apps downloaded to my Roku. This list includes Xfinity TV, Netflix, HBO Max and Prime Video.
I have tried several system restarts and app re-downloads with no luck. Calls to AT&T customer service have been fruitless. I have read these forums and have yet to see a legitimate answer to this issue. Is there anyone on this forum who can help?
hppate
Contributor
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6 Messages
4 years ago
Can't believe people still actually use ATT Direct. I've gone back to YouTube TV. It's brilliant and besides the occasional buffering, which is very occasional, no problems at all. AT&T literally doesn't support this product because they don't give a (Edited per community guidelines).
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Try these tips to help sync your sound.
1.Check the volume level and mute settings on your TV and any audio-visual receivers you may have.
2.Check audio settings on your device using your remote:
. Press the Home button, then Settings, System, Remote & Devices, Program your Remote, Advanced Remote Program, Switch Volume Control.
1.Make sure that your optical audio cable or HDMI cable is snugly attached to your device, the TV and any A/V receivers.
2.Connect your device to a different input to see if you can hear sound.
We have more Roku and Audio and Visual tips here.
We 're here if you have questions.
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ahilario80
New Member
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1 Message
4 years ago
To whoever suggested checking the display type to 720, thank you! It worked. I'm an AT&T employee and noticed this issue on my Roku stick connected to a Vizio tv. I didn't have this issue on the firestick connected to a Toshiba tv, plus the Roku tv I recently bought to replace the Toshiba worked just fine. Just the Roku stick. This solution works!
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @ahilario80, thanks for letting us know.
Do not hesitate to reach us back if further assistance is needed, we are here to help you.
Camilo, DIRECTV Community Specialist
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kraghh
New Member
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1 Message
4 years ago
I agree with those who have 'fixed' or 'worked around' by changing display/video resolution from 1080p to 720p. I just tested going back and forth twice between those settings, and indeed, 1080p video lags, and 720p video does not. I have a Roku Express HD device on Wifi with 200Mbps fiber. Directv Stream is the only app on this device that I have this issue with. Netflix, Apple TV, and others all work just fine.
I don't like that I can't watch DirecTV Stream in 1080p, but for most purposes, it's adequate, just not optimal. It would be nice if DirecTV would acknowledge the issue, and upgrade their Roku app. (hint, hint, nudge, nudge, DirecTV!!)
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Gaoutlaw
New Member
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1 Message
3 years ago
I have a TCL Roku TV and I switched the setting Sound Modet to theater fixed my lagging also. Felt like I was watching Kung Fu theater from the 80s it was so bad.
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Spaceflyr
New Member
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3 Messages
3 years ago
I FOUND THE FIX PEOPLE!!!
Roku, press the asterisk button next to the microphone button, change sound mode to LEVELING, worked for me.
Hope this helps,
Spaceflyr
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Spaceflyr
New Member
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3 Messages
3 years ago
I FOUND THE FIX PEOPLE!!!
Roku, press the asterisk button next to the microphone button, change sound mode to LEVELING, worked for me.
Hope this helps,
Spaceflyr
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Spaceflyr
New Member
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3 Messages
3 years ago
I FOUND THE FIX PEOPLE!!!
Roku, press the asterisk button next to the microphone button, change sound mode to LEVELING, worked for me.
Hope this helps,
Spaceflyr
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Sarge76
New Member
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1 Message
3 years ago
Make sure audio output on the directv settings is set for stereo not surround sound… or vice versa depending on your setup.
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Lloydcd
New Member
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1 Message
3 years ago
Thanks to this site I tried the the display change to 720p and it worked! But I really don’t like having to downgrade my picture quality for all my apps due to DirectTV’s shortcomings.
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