New Member
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3 Messages
Picture is fuzzy
Trying to watch tv and the picture can’t be made out it’s so terrible. Worked fine the first week we got it on a couple tvs but sucked one one now on all of them. This is the second week I’ve had streaming.
New Member
•
3 Messages
Trying to watch tv and the picture can’t be made out it’s so terrible. Worked fine the first week we got it on a couple tvs but sucked one one now on all of them. This is the second week I’ve had streaming.
bcbsncjlj
Expert
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6.5K Messages
4 years ago
What device are you using? What troubleshooting steps have you done? WiFi or Ethernet?
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JenFain22
New Member
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3 Messages
4 years ago
My Samsung tv streaming
rebooted the internet
turned everything off/on
still unwatchable
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JenFain22
New Member
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3 Messages
4 years ago
It is wireless. And rebooted it
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @JenFain22, thanks for bringing that to our attention.
We understand you would like to enjoy your service in the best way. By clicking here you will find the steps to fix common DIRECTV STREAM app issues. Please let us know if it works.
We will be here to help you!
Angela, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
If you are using the Samsung app for the Smart TV then that is your problem. The app is defective and very buggy. 100's of posts on the app and the Samsung TV. The app has always been inferior. No fixes available and probably want be. You need to use an external streaming device.
(edited)
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