New Member
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15 Messages
Pixelating on local channel
Seeing pixelating on local station channel 12 cbs in Jackson MS. Been doing it for a couple of days now. Glad Directv Stream was finally able to fix the nbc and fox channels after a week or so but now it’s doing it on cbs station.
DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We came across your post, @sm2779. We apologize for the pixelation problem you're encountering on the CBS station. Visit https://www.directv.com/support/article/000093433 for troubleshooting guide. Need more help? Send us a DM. Our Social Care Team is here to help. Arlyn, DIRECTV Community Specialist
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sm2779
New Member
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15 Messages
6 months ago
I followed all the instructions listed as I always do before posting an issue but the pixelating continues on all my devises on channel 12 cbs. This is obviously a problem on your end and needs to be fixed as soon as possible before it gets worse and becomes unwatchable.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We're sorry the troubleshooting steps didn't fix the pixelation issue, @sm2779. We're sending a DM to take a closer look at this. Kenneth, DIRECTV Community Specialist
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Tiger593
ACE - New Member
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1.5K Messages
6 months ago
It sounds like an issue with the feed from your Local CBS station. Is this the only station you are having this issue with? If this is the only channel that is affected then I would try and contact your local CBS station to see what they have to say it may be an issue that they are working to correct.
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kmeyers_tx
Tutor
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3 Messages
6 months ago
Pixelation and pic freezing still a problem today May 30 2024 and confirmed by directv tech who came to my house early this morning. Just waiting for them to fix it.
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kmeyers_tx
Tutor
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3 Messages
6 months ago
Houston TX May 30, 2024
same problem on local channels confirmed by Directv tech who was at my house this morning. We just have to wait for problem to be resolved.
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shadowuser1
New Member
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3 Messages
6 months ago
Which channels in Houston?
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kmeyers_tx
Tutor
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3 Messages
6 months ago
Local
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
I would be proactive and at least contact your local broadcaster and report the issue to them.
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Sophsterm
Contributor
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4 Messages
20 days ago
Per DirecTV chat agent (useless btw), they blame the local channels. This is what they state:
Please be informed that, DIRECTV gets the local feeds from the local providers. The feeds are passed to DIRECTV customers. Sometimes the provider of that local channel(s) has a technical difficulty – which is often temporary. DIRECTV will work with the local station to resolve the issue.
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