Prime Video app on Directvstream

You posted this in the DirecTV Satellite Forum. Moving to the DirecTV Stream Forum. 

Is your device up todate?

litzdog; thanks for making that correction.  Ironic since we migrated from Direct Satellite to Direct streaming to make our viewing experience more seamless.  

bcb: I assume our little streaming boxes from Directv Stream are kept up to date online.  The (limited) help department at Directv instructed me to turn them off and on and reboot our router.  Is there something else I might do?

You can always do a update check from the settings to make sure. With the error you are receiving, it almost acts like your device is old and not supported. You can try the reboots but verify that the device is updated also.

Thanks for bringing this to our attention, @Peterin

We want to help you get access to the Amazon Prime Video app.

We recommend a hard reset of your DIRECTV STREAM box by pressing the red button for 20 seconds.

Remember that the option to download the app in a smart TV is still available. If the issue persists, reply to the private message we just sent. We'll lend you a hand.

Jonathan, DIRECTV Community Specialist

You need to go into google play store on the Dtv stream box and make sure auto-update is turned on. You can do that by going to your account icon in the upper right hand corner of the screen after u open google play store. You can also check to see if there are app updates there. 

Jonathan,

Thanks for your reply.  I do not see an email from you in my inbox or spam folder.  We did a hard reset, also unplugged modem and Directv box, while working with your tech people on the phone.  Didn't work.  And yes we can still stream Prime on our smart TV but the whole idea of getting Directv Streaming was to have all of our content under one remote control.

Ludwick,  That sounds like a great suggestion.  Is Google or Directv Stream in charge of assuring the automatic updates?

Miguel, DIRECTV Community Specialist

I went into my account settings.  Auto updates are ON and there are no pending updates.  The curious thing is that I can't uninstall the Prime Video app and when I search specifically for "Prime Video" in the apps screen it doesn't offer a tile for it.

Okay!  A 20 second reset of the red button on the Directv Stream box did the trick.  Unfortunately that deleted all my apps.  I had to re-pair my remote and will have to reload the apps I want but Prime seems to be working now.  Thanks everyone who helped.

I have Direct TV Stream & their box.  I have installed Amazon Prime.  Why do I have to go through my computer to get a movie from the Amazon Prime app on to my TV?