New Member
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4 Messages
Problem casting to Vizio SmartCast TV
I’ve never had a problem casting to my Vizio SmartCast TV until about a week ago. Now, when I attempt to cast it to the TV (from either my iPhone or iPad) it attempts to cast but then the screen goes blank. I’ve troubleshooted everything with the TV itself and it still does this. I can still cast from other apps to that same TV with no issue so it just stands to reason that there is an issue with the DIRECTV Stream app and its casting function. Please help.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We would like to share that we are aware of this situation. There is a national outage with VIZIO televisions with the DIRECTV STREAM app using the cast feature. Our technical and engineer teams are working 24/7 to get this fixed as soon as possible.
We appreciate your patience and comprehension while we work on this.
David, DIRECTV Community Specialist
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Theresarus65
New Member
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4 Messages
4 years ago
I would love to know when this bug is fixed. Is there any way to get a notification?
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
@Theresarus65 Please stay tuned to our social media platforms and the official website to keep updated about this situation. Have a great night!
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Dtmoney
New Member
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2 Messages
4 years ago
I noticed the same thing this morning! Spent an hour on the phone with vizio but they didn’t mention an outage. Has this been fixed?
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey @Dtmoney, we want to help with your Vizio TV.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Angie, DIRECTV Community Specialist
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Theresarus65
New Member
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4 Messages
4 years ago
Angie — if you are able to solve Dtmoney’s problem, please let me know…
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Dtmoney
New Member
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2 Messages
4 years ago
I’m waiting on them to respond to my direct message
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Jader37
New Member
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1 Message
4 years ago
I have the SAME issue. I'm ready to cancel my service. Any update?
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We have verified that there's a known issue with this brand, our team is working hard to solve it as soon as possible
We appreciate your patience on this matter
David, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Hidden text again. What is so d*** private about this post and the comment:
"Hello @Jader37, thanks for reaching out to us
We have verified that there's a known issue with this brand, our team is working hard to solve it as soon as possible
We appreciate your patience on this matter"
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Jrandomuser
ACE - Expert
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1.2K Messages
4 years ago
Apparently the DIRECTVhelp reps get paid bonuses to hide things from the forum users. It doesn't really matter, since I've never seen any signs that they are able to actually... you know... help...
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Classicdirec
New Member
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22 Messages
4 years ago
You problem is content protection. You should download the smart tv app and if it’s not available you can get DIRECTV to send you a streaming box for your tv.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
At a cost!
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Theresarus65
New Member
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4 Messages
4 years ago
DIRECTV Stream app is not available on Vizio TV’s
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offtohavasu
New Member
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1 Message
3 years ago
This seems to still be a problem
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