Problems with DTV support

I called tonight because of an ongoing issue with the service "buffering" so much... for about 2 months now. 

I explained that I am a tech person and I troubleshoot on my own exhaustively... with checking - rebooting internet / WIFI etc.

So what does this guy (Jason) I am chatting with comment "your internet may not be working" 

And he wants me to reboot my WIFI and ROKU... (I had just told him)

We went around that again and he kept asking the same things... duh he doesn't get it. 

I finally call the 800# and talked to a nice lady who did "get it" when I told her what I had done she then 

looked at some diagnostic system and said that in my area code that there are many having similar issues with "red / yellow" indicators.

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I get sick of talking with people like Jason who does not know what he is doing - if he is a beginner he should have taken the hint of my technical ability and passed me onto a next level person instead of making me mad.... 

I understand people have to learn... but goodness - they need to listen to what the customer is telling them!!!