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aminca's profile

Tutor

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7 Messages

Tuesday, November 29th, 2022 4:59 AM

Problems with Streaming on Roku

I am having constant, intermittent problems with streaming on Roku.  The program just gets stuck in the buffering stage and doesn't start to play; if I switch to my library to view something I've recorded, I get bumped out.  This doesn't happen all the time -- usually it happens after I've been watching for a while, and then shut off the tv or switch to another streaming service for a while and come back.  If I wait a couple of hours it will usually be ok --so I think it's some sort of caching problem.  It's not my connection, because other streaming services work fine -- also I can easily pull up the streams on my smartphone app.  

I am a longtime user of Directv Stream and this problem started a few weeks ago.  It's very frustrating because I really have no clue when I turn on the TV whether or not Directv will be working for me.  

The Directv app is version 3.31, build 3410105

I have a Roku TV running version 11.0.0, Build 4193


DIRECTVhelp

Community Support

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16.9K Messages

2 months ago

Hello,@aminca. We're here to help you and work on a fix with your ROKU device.We understand the importance of enjoying our DIRECTV STREAM service without interruptions.

 

 

To help troubleshoot your DIRECTV STREAM service, please click on Get help with Roku streaming issues. Also, we can check for tips on how to Improve your DIRECTV STREAM streaming experience.

 

 

Let us know how it goes and if this troubleshooting helps you with your issue. We will be attentive to your response.

 

 


Laura, DIRECTV Community Specialist

Tutor

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7 Messages

2 months ago

Thank you for your reply, but I already tried all those things - MANY TIMES. The problem has persisted.  I think it probably is tied to the software upgrade to version 3.31, but I don't know when that was pushed out as my system automatically checks for updates every day. 


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