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New Member

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11 Messages

Thursday, October 17th, 2024 11:15 PM

“Program has already aired” when trying to schedule recording two days in future

I am trying to schedule recording of a local channel program two days in advance, but get an error message that it cannot be scheduled because it has already aired. Non local channels can be scheduled for recording just fine, only local channels return this error message. My location service is set to ON. Why can’t I record?

Community Support

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254.6K Messages

2 months ago

Hi, @Rockydock. We're sorry you're having issues trying to schedule a recording. What devices are you using to record? Have you tried recording on any other devices like a computer or a tablet? Arlyn, DIRECTV Community Specialist

New Member

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11 Messages

2 months ago

I can not schedule a recording of a future local channel program when using my gemini box. I CAN schedule a recording using the app on my iPad.

Community Support

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254.6K Messages

2 months ago

Please reset your Gemini Device and attempt to reschedule a recording again. Visit Troubleshoot Your DIRECTV Receiver or Box | DIRECTV Support for steps. Let us know if it works. Arlyn, DIRECTV Community Specialist

New Member

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11 Messages

2 months ago

I unplugged and rebooted the gemini box. That did not fix the problem.

Community Support

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254.6K Messages

2 months ago

Thank you for the update and for attempting the troubleshooting steps. We'll send you a DM to investigate this further. Arlyn, DIRECTV Community Specialist

New Member

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11 Messages

2 months ago

I have nor received a DM.

Community Support

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254.6K Messages

2 months ago

We'll send you another message to help with the recording issue. You can check it on your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). 

 


Shania, DIRECTV Community Specialist

Community Support

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254.6K Messages

2 months ago

To summarize, customer was unable to record local channels getting an error message "Program has already aired". Troubleshooting through reboot and resyncing the account was unable to resolve this specific instance. Customer updated their payment method information and re-entered including the billing zip code which resolved and customer can now record local channels.

If you or others are experiencing the same issue and this did not resolve it, post a new thread or mention @directvhelp in a comment. Additional troubleshooting may be required.


Christian, DIRECTV Community Specialist


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