New Member
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4 Messages
Recording not available at this time
A few days ago, our DirecTV stopped allowing us to record programs listed in the "Guide" and displays the message "Recording not available at this time . . . etc". This message appears for any show on any channel and through any of the means available to choose "Record". Our system is new (one month old as of March 2022) and we have many hours of recording time available. Any ideas?


lou_do
ACE - New Member
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651 Messages
4 years ago
You said DirecTV, do you mean DirecTV Stream, as you have posted in the DirecTV Stream area. They are two different services. One satellite and the other streaming.
If Stream, what device are you using?
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tomP53
New Member
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10 Messages
4 years ago
I am also having this problem on DirectTV Stream. Who can help me?
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tomP53
New Member
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10 Messages
4 years ago
I'm going to cancel this service next month.
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mjhnston2022
New Member
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4 Messages
4 years ago
Thanks, lou_do. Yes, we have DirecTV Stream with a new C71KW-400 box provided by ATT for wifi connection to our UVerse high-speed internet router. (ATT is phasing out the old DirecTV service in our area). I tried simply restarting the box, but with no success. We also use an Apple TV (Gen 4) and newish Roku device for wifi streaming to our two TV sets, but not for recording.
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tomP53
New Member
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10 Messages
4 years ago
It's not working on any platform I have.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Please try to set up the recordings in a different way than from the guide. Click on Overflow/More Info page, press More Info then select Record.
If the error persist let us know, that way we can take a closer look at this.
Veronica, DIRECTV Community Specialist
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mjhnston2022
New Member
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4 Messages
4 years ago
Thanks, Veronica. Using the "Overflow/More Info" option produced the same error message ("Recording/Channel not available etc . . ."). HOWEVER, selecting the program from "Guide", then selecting "View all episodes" successfully allows recording with the record options available from the "View all episodes" screen. Not a big nuisance, but it would be nice if the simpler one-click options (on the remote, directly from "Guide") worked!
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tomP53
New Member
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10 Messages
4 years ago
I tried that and it allows you to record the series. But when you go to view it they're not there.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Let us know if you need something else. Here to help.
Veronica, DIRECTV Community Specialist
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mjhnston2022
New Member
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4 Messages
4 years ago
All recording options available directly from "Guide" are now working: no more error messages "Recording/Channel not available etc."
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tomP53
New Member
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10 Messages
4 years ago
Hallelujah! It's also working on mine.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Thank you for choosing DIRECTV.
Veronica, DIRECTV Community Specialist
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