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S

New Member

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5 Messages

Sun, Jun 12, 2022 4:18 PM

Recording on DIRECTV Stream with an Apple TV box when I am in a location other than my home

I am unable to record channels below 200 like the local news when I am in my second home in another state. I use Apple TV boxes with my DIRECTV stream.

Accepted Solution

bcbsncjlj

ACE - Expert

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3K Messages

3 m مضت

If you have a credit card in the traveling location, then yes. But the billing info must match the credit card address.

Just a notation, the service is DirecTV Stream, not DirecTV. DirecTV is only satellite.

(edited)

detuch254

ACE - New Member

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2.1K Messages

3 m مضت

What are you choosing to record on when you are away from home? Are there any error codes or issues when trying to setup a recording away from home? What state is the first home and the second home? Thanks for the additional info.

New Member

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5 Messages

3 m مضت

Home state is AZ. Second home is CO. Home is Directv, second home is Directv Stream. No issues setting up. Trying to record Network News and some PBS. I can record stations over 200. No error codes, just will not allow recording on stations under 200. No “record” option. Using Apple TV boxes.

detuch254

ACE - New Member

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2.1K Messages

3 m مضت

Well, that would explain your issue. DIRECTV satellite and DIRECTV STREAM are two completely different services. You aren’t able

to record local channels for your market while you are in another local channel market.

New Member

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5 Messages

3 m مضت

We are not trying to record local AZ news while in CO. We are trying to record the National Nightly News on ABC for example. While in CO I am able to record with DIRECTV Stream all channels above 200, just not channels below 200. Thank you for your thoughts.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

We get the importance of enjoying your favorite programming on the go, @Sj2.

The compatible devices you can use with DIRECTV STREAM work based on the Location Service to provide local and regional sport networks. It means that when you are away from the Billing ZIP Code (Home DMA) it is not possible to record local programming, and that is the reason the record button is not displaying.

Remember that you can enjoy the rest of national channels while away from home location, you can also watch the local programming in the current area if available.

In case you have any other question or concern please let us know, we'll be here to help.

Fernando, DIRECTV Community Specialist

New Member

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5 Messages

3 m مضت

Because we go between 2 homes, 7 months in one and 5 in the other can we change the billing address with Directv and way we could record the local news?

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Hey @Sj2 we want to help you get your programming out of home.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Fernando, DIRECTV Community Specialist

New Member

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5 Messages

3 m مضت

 I tried turning off location services on my Apple TV so we could record channels below 200 when we are in our other home and that does not work, still cannot record the national news at night on the networks.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Hello @Sj2, thank you for keeping us posted.

 

We're here to clear things up, another option is that you try to change the billing address from your online account to record the local channels at a different location.

Please give it a try and let us know how it goes.


Maria, DIRECTV Community Specialist

Jrandomuser

ACE - Expert

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525 Messages

3 m مضت

According to their info page on the "home network" (here), you should be able to change your home location up to 4 times per year (without any mention of credit card addresses).  That wouldn't help for a weekend home you visit numerous times in the year, but if you just switch back and forth once a year, it should handle your needs.  The info on that page only applies to DirecTV's own streaming device, not other devices like AppleTV.  But it seems that this ability shouldn't be limited to just their own device, so I would contact Support and ask how you change your home location if you are using other devices.


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