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Monday, April 25th, 2022

Recordings of The Musketeers have random blank screens, but the sound is unaffected.

I record The Musketeers on the DirecTV DVR from KRLD (channel 13) in DFW. During playback, there are many random times from 1 to 10 seconds that the picture goes black. The sound is not affected. The problem has occurred on every week for the last 2 months.

This problem has not occur on any of the dozens of shows we record on all other channels. 

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255.6K Messages

4 years ago

Hi @Dennis_Halwes, thanks for reaching us.

We want you to enjoy your recordings and programming with no problem. Let's try some steps to fix common DIRECTV STREAM issues. Let us know how it goes and reach us back in case that you still need further assistance. We are happy to help.

Maria, DIRECTV Community Specialist


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