Recordings - We're aware of this issue and are working to resolve it.

I am getting the same problem here. When I try to watch a recorded show on my DIRECTV STREAM box, or on my Roku app I get the same message. When  I go to the app on my Fire Stick the program plays normally. So many times I have to switch to another TV with a Fire Stick to finish watching a recorded show.

Good morning @krazyrabbit,

We're here to help! Let's take a further look into this together so we can get you to streaming content on your Cloud DVR.

What devices are you running into this message on? Also, have you performed any troubleshooting steps in attempt to move past the error message?

KristinA, AT&T Community Specialist

I have this same problem.  I'm recording on the att box that is connected to my insignia Roku tv.  The recording is accessed with List on the remote.  Don't know how I could do any troubleshooting steps or move past the message.  I've pushed every button on the remote.

We have the same problem. Once the message appears for a specific show, no matter how many times we attempt or how long we wait, the show is never again viewable.

I have the same problem ("We're aware of this issue and are working to resolve it" ).  I am new to DIRECTV STREAM and it is very disappointing that I am not getting what I paid for.  The problem seems to be an issue with the playback from Cloud DVR.  I also have a problem that during playback of a recorded show; if I try to fast forward, the small secondary window showing what is being forwarded does not show.  That means I have to guess when the stop the fast forward to start playback.

We have the same problem. Only way to get program back is to shut it down and start box and tv again. Is that the correct way to fix it?

I have been having this issue for months and getting nowhere, even with DIRECTV STREAM support.  However, today I was given a workaround:  Instead of selecting the content with the OK button, use the PLAY button.  It works, at least for me, using an DIRECTV STREAM box (so can't swear that it'll work with Roku).  Apparently the problem is DIRECTV STREAM lost the metadata attached to the program but the content is still available.

I just switched from DirecTV satellite to DirecTV Steam. I have had this inability to watch a recording issue ("we aware of this issue and are working to resolve it") twice in the last 3 weeks. Once for the NBA Allstar game (able to watch recording 2 days later) and last night for a Miami Heat recording (able to watch it this morning). The fact that this issue is several years old and unresolved, does not speak well for DirecTV Stream. I am seriously thinking of going back to satellite service.

I posted on this issue a year ago. Something has changed for us, as we've not had this problem recur in quite a while. However, I will say we have other issues that I believe are evidence of poor design and development techniques - clearly software issues. I spent my career in technology, and I know bad code when I see evidence of it. They've fixed some things recently, but still have a ways to go to match the stability and reliability of U-verse - which was obviously very well-designed and developed.