Remote changes

Was this an intended change or a mistake?

DVR/Receiver model number?

Remote control model number?

DirecTV Stream or DirecTV Satellite service?

I reset the DirectTV stream receiver and the exit button worked 5-6 times to exit a recorded program. But now, it’s doing the same thing again. The only way to exit a recorded program is to type in a channel number. 

The exit button works on other things, just not recording. 

Thanks for the updates, @Lw67219.

Let's try resetting your DIRECTV STREAM remote control: 

- Press and hold the Home and Exit keys simultaneously, until the LEDs on both sides display red. 
- Press 981 on the remote control. 
- The LEDs will turn off and then blink blue 3 times on both sides. 

Tell us how everything goes after do it, we'll keep an eye on it.

Maria, DIRECTV Community Specialist

Moving to the DirecTV Stream Forum

Ok. That worked. I will see if it lasts. Thanks. 

It is now working at the moment. Thanks. I hope it continues

We're glad to know it's working now, @Lw67219!

If further help is needed, please let us know. We'll be here for you. 

Maria, DIRECTV Community Specialist

Spoke too soon. It worked one time. Now it’s not again. 

@Lw67219 I appreciate the update, let's find the reason behind this.

Do you have more than one DIRECTV STREAM device? If you have two or more, it's possible that the remote is synchronized with another box. If this is the case, please reset all the boxes and remotes to make sure the equipment is properly paired. 

Maria, DIRECTV Community Specialist

@DIRECTVhelp What exactly does that do? I"ve seen you post that on other threads/topics?

"Please reset the remote control by doing the following:

1. Press and hold the Home and Exit keys simultaneously, until the LEDs on both sides display red.
2. Press 981 on the remote control.
3. The LEDs will turn Off and then blink blue 3 times on both sides."

Ok, the box in the bedroom is working fine. The remote works on it like it should. I tried it on the living room box and it didn’t work. It is paired to the bedroom TV. The living room remote is paired to the living room box I reset both the box and repaired the remote. I just reset the living box again and the remote is working as expected at this moment. I don’t think a long-term solution is to continually reset the box so the remote works a few times. 

@Lw67219, thank you for trying. 

Just to confirm, was the guide also updated on the other devices, or just on the box you're having issues with? This information will help us to determine if the issue is related to the guide specifically, or your device. Thank you. 

Maria, DIRECTV Community Specialist