Remote

You won't find one at an AT&T store. Cheapest via Amazon or eBay. 

Are you saying that AT&T won't replace (for free) my worn out remote? 

Hello @BigCraig, let's lend you a helping hand.

We can help you to replace your DIRECTV STREAM remote. First of all, what is the exact issue you're having with the remote?

Please try to fix it following some steps and let us know how it goes.

We'll be here for you.

Camila, DIRECTV Community Specialist  

The problem with the remote is, when we fast forward, the action shown in the window does not match what is actually happening on the recording. We will fast forward through a commercial and stop fast forwarding at the end. When we press play, the show is about 30 to 60 seconds past the commercial. Every time we fast forward, we have to hit reverse several times to get back to where the commercial ends and the show starts back up. We've had this problem for several months. We set up another tv in our bedroom and the remote that came with the new box does not have this problem. 

Hello @BigCraig, we're to help you take a deeper look into what might be happening with your remote control. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).

We'll be waiting for you.

Vanessa DIRECTV Community Specialist

That's not a problem with the remote. A replacement won't solve that issue. It's simply a matter of timing when you hit Play to end the FF. I think that the satellite equipment did a better job of compensating for the delay between ending FF and beginning Play. 

I don't know about AT&T TV, but on my old DirecTV satellite DVR when you did a FF and then hit Play, the DVR would spool the recording back a few seconds.  On Stream, when you hit Play it doesn't do that.  It's not clear to me that it's even possible given the different nature of how streams are delivered or "recorded".

I have had Stream since it came out. It's been doing this for the past 5 months. 

I got my replacement remote (free) from AT&T yesterday and it solved our fast forward problem.