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New Member

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4 Messages

Friday, May 5th, 2023 11:01 PM

Roku issues with Directv Stream

Starting around May 1, Directv Stream App via Roku Stick and via Roku app native to television would not launch with proper credentials. App freezes with Directv logo which flickers rapidly. Support says outage between Roku and Directv with no additional helpful information. Any update or solutions for resolving this problem?

New Member

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272 Messages

1 year ago

Outage between Roku and DIRECTV seems unlikely as DTV is an app on the Roku device, and that's it - the app goes and checks credentials on the DTV side. Seems you're also having issues on iPhone with credentials based on a different thread. In summary, I think you need to double-check your credentials. 

Questions and recommendations:

  • If you're using the same email/access id for both Satellite and STREAM, don't do that, as there have been cases when this is the problem (even if you already canceled your satellite subscription).
  • If that doesn't resolve the issues, then the DIRECTV reps here can help you - they will ask you to engage on a Private/Direct Message, and from there, they can take a look at the specific issue with your account. 

Community Support

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20.3K Messages

1 year ago

Hello. DIRECTV aims to bring you the best experience, including your DIRECTV App on Roku devices. Thank you for taking the time and letting us know you are experiencing this situation. Currently, our team is working to resolve it. It would be helpful for us if you gave us the Roku model number, so we can escalate your case. Please check your Direct Message inbox. Luis, DIRECTV Community Specialist

New Member

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272 Messages

1 year ago

DTV just released Roku v3.33.3610103 this morning - try that one @clcd 

New Member

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4 Messages

1 year ago

Doesn’t seem to have changed anything.

New Member

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13 Messages

1 year ago

A few comments regarding the app. The skip forward and back requires too many steps to execute. It would be nice to have a setup option to use the fast fwd and fast rew buttons for that function. When changing to sort by channel number starting at the lowest number would be a plus. When selecting a future day the time always reverts to the current time. If you're viewing a future time it would be great to have that time stay the same when selecting a future day to view. This would allow moving day to day at the same time to check programming at that time.


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