New Member
•
4 Messages
Samsung QLED TV has a small delay in clarity
So my Samsung has this clarity issue when starting up or changing channels. It turns on okay and changes channels okay but the picture/channel name isn't as clear as it should be then after about 20-25 seconds BAM everything is awesome. It's like it's trying to adjust from HD to UHD if that makes sense. What is causing this? FYI The TV is wired directly into the router
Ludwick577
ACE - New Member
•
3.5K Messages
4 years ago
My Samsung TV app does the same thing. It's the app and/or internet speed issue. I got a Dtv stream box and the picture is always clear and the experience is 1000x better.
0
0
rigas641
New Member
•
4 Messages
4 years ago
Did you get the box from DTV or someplace else?
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
4 years ago
I ordered the box online on the directv stream website under my account.
0
0
rigas641
New Member
•
4 Messages
4 years ago
thank you
0
0
DIRECTVhelp
Community Support
•
255K Messages
4 years ago
These are some steps about how to reboot your receiver to fix DIRECTV service issues like pixelation, bad picture or trouble with sound:
Restart your receiver
- There are a few ways to reset your receiver. You can press the reset button, unplug it, or restore it to factory settings.
Press the reset button
1. Locate the reset button. On most DIRECTV receivers, there is a small red button located inside the access card door. With others, the button is on the side of the receiver.
2. Press the red button, then wait for your receiver to reboot.
Note: To reset a Genie Mini you need to restart the main Genie too. Resetting your DIRECTV Genie and Genie Mini restores local channels.
1. Unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.
2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Please let us know how it goes.
Fernanda, DIRECTV Community Specialist
0
0
rigas641
New Member
•
4 Messages
4 years ago
Sorry Fernanda, I guess I wasn't clear. This problem is with DirecTV Stream. I have no box to reset.
0
0
DIRECTVhelp
Community Support
•
255K Messages
4 years ago
Hey @rigas641, thank you for reaching out to us!
Please try uninstalling the app and installing it back on your TV, if the issues continues, check the operating system of the TV and make sure it's updated to the latest version.
Let us know how it goes.
Hailey, DIRECTV Community Specialist
0
0