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R

New Member

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4 Messages

Wed, Sep 29, 2021 12:31 PM

Samsung QLED TV has a small delay in clarity

So my Samsung has this clarity issue when starting up or changing channels. It turns on okay and changes channels okay but the picture/channel name isn't as clear as it should be then after about 20-25 seconds BAM everything is awesome. It's like it's trying to adjust from HD to UHD if that makes sense. What is causing this? FYI The TV is wired directly into the router

Ludwick577

New Member

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534 Messages

2 m ago

My Samsung TV app does the same thing. It's the app and/or internet speed issue. I got a Dtv stream box and the picture is always clear and the experience is 1000x better.

New Member

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4 Messages

2 m ago

Did you get the box from DTV or someplace else? 

Ludwick577

New Member

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534 Messages

2 m ago

I ordered the box online on the directv stream website under my account. 

New Member

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4 Messages

2 m ago

thank you

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hey @rigas641. we are here to help you!

These are some steps about how to reboot your receiver to fix DIRECTV service issues like pixelation, bad picture or trouble with sound:

Restart your receiver
- There are a few ways to reset your receiver. You can press the reset button, unplug it, or restore it to factory settings.
Press the reset button
1. Locate the reset button. On most DIRECTV receivers, there is a small red button located inside the access card door. With others, the button is on the side of the receiver.
2. Press the red button, then wait for your receiver to reboot.

Note: To reset a Genie Mini you need to restart the main Genie too. Resetting your DIRECTV Genie and Genie Mini restores local channels.
1. Unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.
2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

Please let us know how it goes.

Fernanda, DIRECTV Community Specialist

New Member

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4 Messages

2 m ago

Sorry Fernanda, I guess I wasn't clear. This problem is with DirecTV Stream. I have no box to reset. 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hey @rigas641, thank you for reaching out to us!

 

Please try uninstalling the app and installing it back on your TV, if the issues continues, check the operating system of the TV and make sure it's updated to the latest version.

 

Let us know how it goes.

 

Hailey, DIRECTV Community Specialist 


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