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adgorn
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Teacher

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6 Messages

Sun, Nov 21, 2021 4:35 PM

Samsung TV / DirecTV Stream issues?

Just wondering if anyone else is having issues with the DTVS app on a new Samsung TV?  After much ado and many months, it seems the problem with DVR playback not working has been fixed (reported extensively on Samsung forums.)  I'm still having regular episodes of the normal streamed content stopping/starting, screen going black for several seconds, delays, etc.

New Member

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4 Messages

6分前

Same problem as the others. Started last week. Sudden black screen with spinning circle for about 4-5 seconds. No error message. If live stream, restarts where it left off. If a recording, the gap of unknown (and inconsistent) duration is simply gone - the gap is there every time you rewind and try again. Frequency is about every 5-15 minutes on recordings once it starts, about every 10-30 minutes on live streams. On recording of HBO's Succession, language switched to alternate after each glitch - only shows the changed setting about half the time. App reinstall has not fixed it. Disney+ and HBO Max do not have this problem. Speedtests at time of glitching exceeds 300Mbps with minimal latency. Samsung models affected are QN65Q9FAM (software version T-KTMAKUC-1300.3, BT - S ... DIRECTV app version 3.23.29406) and QN32LS03TBFXZA (software version T-KSU2FAKUC-2101.0, BT - S ... DIRECTV app version 3.23.29406)

Chromecast, Apple TV, Amazon Firestick all unaffected. 

(edited)

New Member

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1 Message

6分前

We have a new Samsung TV and are having the exact same issues as Xitixen.  Only on the Directv app.  Do not have these issues on other apps (Disney+, HBO Max, Apple, Netflix, Hulu, etc.).  Directv's response is ALWAYS the same... reinstall the app, which does not fix the problems.  Very frustrating.  

sanman202

New Member

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44 Messages

6分前

The experience using the Samsung Tizen software version of the DTV Stream app and even when it was AT&T TV has never been good.. The channels load blurry for the first 20 seconds or so. You scroll the guide and the audio will go choppy on the channel you're watching or the screen will even go black for a bit. Telling to uninstall and reinstall is not the solution. It's on the developer and or server end for the issues. I would suggest using either the Roku app or the DTV Stream box. Maybe one day they'll get it up to what is expected. With all of the advertising they've done with Serena, you'd think more attention would be on all of the platforms DTV Stream is on. 

(edited)

New Member

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170 Messages

6分前

We're all having the same problems....

If Apple TV+ can write an app for 4 year old Samsung Smart TV's and every other app works from other Streams, why can't we have a clean DirecTV App ?

I've worked with all types of systems for almost 25 years and I know the code writers can give us a clean app, However, I'm now convinced there is something in the DirecTV backbone that isn't playing fair with the Samsung users.

On a special note: I'm not seeing that notice; "Are you Still There?"... Probably because part of that algorithm is causing some of the existing problems by dropping user's connections on a crowded network.

JefferMC

ACE - Expert

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735 Messages

6分前

If Apple TV+ can write an app for 4 year old Samsung Smart TV's and every other app works from other Streams, why can't we have a clean DirecTV App ?

But, turning that theory around, if DIRECTV can provide an app that works on 7 different lines of equipment (including multiple models on several of these lines), but one brand consistently has problems, why can't Samsung help AT&T get it to work? 

As I've said previously, I don't pretend to know whether DIRECTV provides Samsung code which they integrate into their device, or DIRECTV codes with assistance and drivers, etc. from Samsung.  I don't know if the issue is limited hardware on the TV, or some driver software compatibility.

What I do know is that DIRECTV should be forced to drop Samsung off their list of compatible devices until whoever is responsible can make it work, and whoever needs to pay whomever under their joint marketing agreement might just get it fixed.

(edited)

New Member

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6 Messages

6分前

Brand new Samsung, same issue. All of the other apps work perfect. And it is not my network. I have over 25 years experience as a network engineer. The solution is not to get another device. Directv Stream needs to fix their code. I’m sure YouTube TV and Sling can handle the challenge. Very frustrated. 

bcbsncjlj

ACE - Expert

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2.5K Messages

6分前

Don't hold your breath. As has been stated multiple times, the app has always been inferior with limited support. If an external device is not in your plans then live with it or seek another solution. History has proven that they have no plans to improve the app. One should always use an external device. The devices are more powerful and support more apps. They also get more frequent updates. At some point the TV makers just quit supporting in lieu of selling newer TV's (their business).

New Member

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6 Messages

6分前

The app is their business model. It is how they make money. If they do not want my money anymore than that is fine. I did not buy a $500 TV and I am not looking to hook up a $25 Roku. Either they step up or I am gone. 

New Member

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5 Messages

6分前

Same issue on a Sony tv and only with this app. Everything else streams just fine. Definitely the app

New Member

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5 Messages

6分前

Same issue on a Sony tv. Good internet connection, works fine with other apps, fast internet speed. Does it with all live and demand content. Streams fine on phone but not on tv. Anyone have a fix for this?

bcbsncjlj

ACE - Expert

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2.5K Messages

6分前

I have not seen any reports with Sony. Was not aware that Sony was supported. There are no Sony Smart TV's listed as being supported in the compatibility list. Might take it up with support and question a support rep. Supported devices are listed here

New Member

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8 Messages

6分前

I picked up a discounted Amazon Fire Stick on cyber Monday and have since moved to that for accessing the app… Works fine.

It’s annoying for sure, but perhaps more annoying is the fact that Directv Stream is the only service with all of the channels I want (Turner networks + local sports for

the L.A. market). I literally have no other option for Laker games unless I want to go back to a traditional cable box.

bcbsncjlj

ACE - Expert

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2.5K Messages

6分前

Cheap upgrade and the joy of being able to watch in peace. Never go back.

New Member

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5 Messages

6分前

Trying to reply to the person who said sony tv’s aren’t supported. It’s casting from my iPhone to my tv

bcbsncjlj

ACE - Expert

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2.5K Messages

6分前

Well that's totally different. Can't tell you much about casting but been a lot of posts on problems with casting recently. Best to contact support and report your issue to a support rep.


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