3 Messages
Sleep mode
Trying to figure out how to turn off sleep mode using the direct tv app. I have figured it on the TVs using Google chrome to stream. But not the other other TVs using the app.
in reading other comments this is not a “normal” thing. I’ve had Hulu, Netflix, amazon prime, sling, etc etc. for more than 5 years and none has ever allowed this.
I am sure DTV is just as advanced to figure out a way to disable this.
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
At present, the DIRECTV app doesn't have a sleep feature. However, we value your feedback and will consider it to enhance our system and services. Meanwhile, if you're using a DIRECTV device, you can use the power-saving option. To activate it, press the home button on your remote, select settings, then systems, and toggle the power-saving option on/off. Your device will automatically go into sleep mode after 4 hours of inactivity. Veilka, DIRECTV Community Specialist
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Remedies
3 Messages
11 months ago
That’s what I’m saying is how do I turn off the power saving mode. I said sleep mode but I guess accurately would be power save. I am not using a device. I am using the app.
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
The power saving mode feature can be turned on or off, but it's only available on DIRECTV streaming devices. Unfortunately, it's not available on the DIRECTV App. If you have any questions, please send us a PM. We're here to help. Veilka, DIRECTV Community Specialist
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Remedies
3 Messages
11 months ago
I guess thank you for answering. But kind of primitive for today’s days and age. But I guess I have no choice. Sigh
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
We apologize for this inconvenience; DIRECTV gives fair importance to all our customers and is committed to finding a solution that fits your needs. We will pass your concern on to the relevant team, who will review it and determine the next steps. Veilka, DIRECTV Community Specialist
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