New Member
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7 Messages
Slow video loading
I have DirecTV stream and I seem to be getting, with more frequency, a message on my TV which says "This program is taking much longer than usual to play. This usually happens because of a slow internet connection. Try Again." This was not happening when I first switched over, now it seems to happen, at some point, with every program.
When I switched from ATTuverse to DirecTV stream I upgraded my internet speed to Internet 50. Is this an internet speed issue or an ATT problem?
lou_do
ACE - New Member
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637 Messages
3 years ago
What device are you using?
Are you using wifi or Ethernet?
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dflowers
New Member
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7 Messages
3 years ago
I'm using wi-fi.
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lou_do
ACE - New Member
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637 Messages
3 years ago
You may have a weak signal at your device. Your Internet speed may be 50 mbps coming into your home, but when you convert it to wifi a lot of factors can affect your signal. If your device is to far away from your wireless router you can have a low signal. Every door or wall it has to go through reduces the strength of the signal.
A good thing to do is to download a signal testing app into your device and check the signal strength at your device. I use Speed Test or Analiti, on my Android devices.
If you see your signal is weak, you may need to purchase a wifi extender to place in the vicinity of your device. May not be your problem, but something to check.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
Where/how are you measuring your internet download speed? Even though you have 50Mbps service, it might be much slower via WiFi at your streaming box location. What streaming device are you using? Can you connect via Ethernet cable?
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Based on the error message you shared with us, the device you are using might not get a strong signal to provide you with service.
There are some options we can try to improve your internet connection and subsequently improve your TV experience:
1. Make sure your router/modem is at a central location in your home.
2. If possible make sure the modem is placed on an elevated surface and near your streaming device.
3. Try to change the internet connection from WiFi to Ethernet.
4. Try to use default settings or disable any VPN that might interfere with your connection.
5. Make sure your device and the DIRECTV STREAM app are updated.
Carlos, DIRECTV Community Specialist
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