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jbinkley60
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Mentor

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9 Messages

Fri, Oct 15, 2021 9:09 AM

Some controls not visible on Chrome and Edge

For the past couple of days some of the controls and some of the control text are no longer visible when viewing DirectTV Stream on my PC using either Edge or Chrome.  In the case of skip back, pause and skip forward, the controls in the middle of the screen, they are there but you cannot see them.   For things like volume and such the text is missing.  There was another support thread on this but it has gotten deleted.  I've tried clearing site and cache data to no avail.  This has been working fine up until earlier this week.

New Member

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7 Messages

2 m ago

This is exactly how my screen looks and what I am experiencing in multiple browsers.

Ludwick577

New Member

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503 Messages

2 m ago

This is a known issue.

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hi @stefanig01 Thanks for the update!

Now, our technical team is aware about this issue and they are working hard to get this fixed as soon as possible, we are sorry for this inconvenience, keep in mind you can reach us back once the service is reestablished.

We're going to be glad to provide you proper assistance

Daniel, DIRECTV Community Specialist

jbinkley60

Mentor

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9 Messages

2 m ago

I just checked again and the controls are visible again now on Chrome and Edge.  Thank you DirecTV for fixing.

(edited)

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Those are fantastic news, @jbinkley60!

 

We thank you back for letting us know. Don't hesitate to reach back to us if you have further questions or concerns.

 

Dani, DIRECTV Community Specialist


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