Stream Box keeps losing connection to home wifi

If all three DIRECTV STREAM boxes consistently lose connection to the internet, this is an issue with your ISP. Does this issue happen on your devices like computers, tablets, or phones? If so, it’s best to call AT&T and have a tech come out. As this is the DIRECTV Community Forums, you can try the AT&T Community Forums to troubleshoot issues with AT&T internet.

"The box is however working fine on our personal hotspot with no issues" - this proves is your ISP, not DTV or the boxes. The router or modem needs to be inspected, maybe they put added some firewall rules? yeah, the best thing to do here is to get a technician and review physically.

Have you tried using ethernet cables with your boxes?

Thank you GTyz, I will call them AGAIN.

Ludwick577, I have not tried the ethernet cables.  My cable hookup is in the basement and the tvs are on the main level and second floor.  So that would (Edited per community guidelines) having to have wires everywhere or somehow drilling through the floors and walls to get a wireless tv box to work.  I might be able to do temporarily though until this gets fixed.  Thanks for the suggestion.

@MMuscillo please confirm if this behavior occurs on your other devices (not just DIRECTV STREAM box). To add onto what @Ludwick577 said you can get wireless access points across your home to enhance the internet speed and reliability.

U could just try an ethernet cable on one of them close to your wifi router----just to see if it's the box or your wifi/internet. Just suggesting a troubleshooting step. 

I have the same problem, more so with one box that the other.  I’ve had to restart the one box five times in one day.  Meanwhile, I’m pulling 540 Mb/s over wi-fi right next to the box.  AT&T gigabit fibre internet

it’s terribly frustrating

Just swap the boxes and see if the issue goes with the box. 

Yes, had the same issue with stream boxes and the replacements DirecTV sent.  Tried Apple TV boxes with the same result.  Finally tried Roku sticks and Ultra boxes and have not had ONE issue in 3 months with any of them.

I have same issue....it is because our IP address changes daily....it is static...alsmost all IP service is static meaning the IP address changes which does not play well with direct stream home connection...they are going to lose a lot of customers unless they remove this 4 attempts to connect to home per year is removed....I have to call every two days to have them renew my home connection...what a PIA

it is because IP connection is static....huge issue for direct stream...I have to call every couple days to have them reset the 4 attempts to change home connection....what a pain

Static means it does not change - you mean dynamic.

I have been coming across this at customers’ homes as well as my own. It seems like an update was forced out to the DTVStream boxes and it has started causing these issues. Any boxes on Ethernet have no problems, it is just boxes on Wifi. I’ve gotten the same results when changing the boxes around, just the Wifi connected boxes drops. The boxes have pretty decent Wifi capabilities, comparable to other Android devices. And all other customer devices have no trouble at all. Only thing I can recommend is to keep checking in the system settings daily for another software update. Eventually they will send out an update with a bug fix. I just hope they get it taken care of soon before we start losing subscribers. 

Experiencing the same thing on 5 boxes after they took the update. I have one box connected by Ethernet and it is working but the others cannot maintain a Wi-Fi connection. I have no problem with Wi-Fi on any other devices.