New Member
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3 Messages
Stream DVR
When we select a recording, screen darkens like normal but my recording never comes up! Tried several recordings, 3 different TVs, power cycle, checked for updates. Still have problem. It worked this morning.
New Member
•
3 Messages
When we select a recording, screen darkens like normal but my recording never comes up! Tried several recordings, 3 different TVs, power cycle, checked for updates. Still have problem. It worked this morning.
Accepted Solution
jwpalmer3
New Member
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3 Messages
3 years ago
It must have been a Stream issue. All my recordings are working now on all my TVs.
Just fyi I am running Firestick 4k on my TV's.
About 6:30 pm in Oklahoma when it started working.
(edited)
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
What specific recording (include movie/show and channel)? Does this happen on other recordings? What streaming devices on your 3 TVs?
(edited)
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lcooper311
New Member
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5 Messages
3 years ago
I am having the same issue
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Ralawless
New Member
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4 Messages
3 years ago
Same issue here. Tried it on Apple TV and firestick both did not work.
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lcooper311
New Member
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5 Messages
3 years ago
Thanks mines are working as well
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
Hi @lcooper311 we know the importance of enjoying our services at its best.
Our team is already aware of this issue since there is a National confirmed outage related to the DVR features with the Amazon Fire TV/Stick, Apple TV, and Android devices on the DIRECTV Stream service.
We apologize for the caused inconveniences, our tech team is working to get this solved as soon as possible. Your patience and comprehension is appreciated.
Juan, DIRECTV community specialist
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Ralawless
New Member
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4 Messages
3 years ago
All seems good now. Thanks all
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
Hi @Ralawless tanks for trying the troubleshooting with us and the information provided, we are gald that the issue has been resolved, I further assitance is needed please don't hesitate to contact us back. Carlos Community Specialist
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
We're glad to hear that everything is working fine with your DIRECTV STREAM devices.
If you need more assistance, don't hesitate to reach out back to us, we'll be here to help.
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jwpalmer3
New Member
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3 Messages
3 years ago
Thank You!
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
Any time @jwpalmer3
Remember that we'll be here to help if further assistance is needed.
Fernando, DIRECTV Community Specialist
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