New Member
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5 Messages
Stream on fire stick no network connection
Every time I restart the app it tells me no network connection. I’ve restarted the app, deleted and reloaded the app, restarted the fire stick to no avail. The only solution is to log out of my account and log back in every time I load the app. Very annoying. Happening on all 3 of my fire stick tvs.
GTyz
New Member
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319 Messages
3 years ago
@Speetste when you say "the only solution is to log out of my account and log back in every time " is that the Google account?
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Speetste
New Member
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5 Messages
3 years ago
No, it’s the DStream account.
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GTyz
New Member
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319 Messages
3 years ago
A similar issue with "No network connection" has been reported, BUT for AppleTV - I wonder if this is along the same lines. I haven't seen FireTV issues like the one described here recently.
Definitely requires investigation on the DIRECTV side.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
What Dtv stream software version number is your app?
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Speetste
New Member
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5 Messages
3 years ago
Build 2002030566
version 4.0.31.36712
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Might try a factory reset on the device.
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Speetste
New Member
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5 Messages
3 years ago
All 3 devices failed at once. Seems like a DTV issue to me.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
If you haven't yet, please clear the DIRECTV STREAM app cache and data by following those steps:
1- Select Settings, then Apps, and then Manage Installed Apps.
2- Choose the DIRECTV STREAM app.
3- Select Clear cache and Clear data from the window that appears.
Let us know how your devices work after completing the steps above, we'll keep an eye on it.
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Speetste
New Member
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5 Messages
3 years ago
Completed those steps. Not fixed. Still have to log in every time I load the app.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Let's meet in a Direct Message, so we can take a closer look. Please check your Direct Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to continue working on this.
Rafael, DIRECTV Community Specialist
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toddgilpin
New Member
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1 Message
3 years ago
The app says no connection on ALL the AppleTV devices I have access to today. ALLLLL. All the other apps work, but not DStream. It is a YOU problem. FIX IT! Or I'm ditching my service. It's already been spotty.
And yes, I have reset the devices, reinstalled the apps, all the things.
FIX YOUR APP
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