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Friday, February 18th, 2022

Stream on Mac OS goes blank when connected to external monitor

It all started a couple of months ago. When I use an external monitor on my Mac running Monterey I get sound from the DirectTV Stream, but no video. If I unplug the docking station the video will play on the laptop screen. If I plug the docking station back in the video plays on the external monitor correctly for about 10-15 seconds and then goes black, but I can still hear the sound. I've tried changing he HDMI cords to ones I know work. It only happens with DirectTV, other video streaming work correctly. 

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Community Support

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255.6K Messages

4 years ago

Hello @apariciog, we're glad to help with your DIRECTV STREAM service.

Here you will find useful steps to fix common DIRECTV STREAM errors and device issues.


Let us know if that helps!

John, DIRECTV Community Specialist

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